Enterprise Knowledge & Intelligence Systems - Summer 2027 Internship Pathway

Lumen Technologies•Remote, OR

9d•$26 - $46

About The Position

Lumen’s paid, 10-week Summer 2027 internship pathway offers meaningful work, mentorship, professional development, and opportunities to connect with peers and leaders. Applicants submit one application to be considered for multiple internships focused on researching, organizing, governing, and activating trusted information for people and AI-enabled systems. During the selection process, candidates may meet hiring teams and explore assignments aligned with their interests and strengths. Interns may help research, organize, connect, govern, and activate information so it is easier to find, understand, and use. Assignments may span research, enterprise intelligence, knowledge management, content strategy, information architecture, AI knowledge systems, sales enablement, governance, legal, HR, learning, communications, or transformation. Applicants must be enrolled at an accredited college or university during the internship. Lumen primarily seeks rising seniors graduating between August 2027 and June 2028; students graduating in 2029 may also be considered. Intern pay ranges from $26 to $46 per hour, depending on academic level, role classification, experience, and geographic location.

Requirements

Must be enrolled at an accredited college or university at the time of the internship.
Strong analytical and critical-thinking skills.
Curiosity and a desire to explore, research, and understand complex topics.
Ability to synthesize information and identify what is most relevant for different audiences.
Clear written and verbal communication skills.
Strong organization, attention to detail, and sound judgment.
Comfort learning new technologies, information platforms, and AI-enabled tools.
Collaboration, stakeholder engagement, initiative, adaptability, and a growth mindset.

Nice To Haves

Prior experience with research, writing, content management, knowledge systems, information architecture, policy, learning resources, communications, AI tools, or documentation.
Academic background in Information Science, Information Systems, Knowledge Management, Library & Information Science, Communications, Journalism, English, Technical Writing, Marketing, Education, Business Administration, Human Resources, Organizational Leadership, Legal Studies, Public Policy, Political Science, Social Sciences, Computer Science, Data Science, Artificial Intelligence, or Engineering.
Rising senior graduating between August 2027 and June 2028; students graduating in 2029 may also be considered.

Responsibilities

Conduct research and synthesize complex information to support business decisions, customer needs, strategic initiatives, legal or policy work, and emerging technology efforts.
Improve how knowledge, content, policies, playbooks, and information are structured, governed, shared, and maintained.
Support AI-enabled knowledge systems, enterprise search, content platforms, knowledge repositories, or agent-ready information.
Create resources, communications, learning content, or sales enablement materials that help employees and customers find and apply the right information.
Analyze information flows and partner with teams across security, governance, AI, sales, transformation, legal, HR, and other functions to improve access, usability, consistency, and decision-making.