Enterprise Implementation Project Manager - Corporate Travel Tech

Direct Travel•Remote,

9d•Remote

About The Position

The Enterprise Implementation Project Manager is a client-facing role responsible for delivering timely and successful customer implementations on behalf of Direct Travel. The position coordinates internal and external resources to meet implementation project objectives, mitigate risks, overcome obstacles, and deliver results on time. The role leads cross-functional project teams, maintains alignment with contracted scope and Direct Travel best practices, and supports customer participation and engagement. It also maintains project plans, schedules, and process knowledge; manages risks and escalations; and may assist commercial teams with strategic sales presentations involving implementation.

Requirements

12–15+ years of experience in client onboarding, system implementation, or operations support; corporate travel or SaaS experience preferred.
Project management experience, with the ability to balance and prioritize deadlines across concurrent projects.
Proven organizational skills and attention to detail.
Excellent written and verbal communication skills; English required, bilingual skills a plus.
Strong skills in MS Office tools, Smartsheet, project tracking tools such as Jira or Asana, and CRM platforms such as Salesforce.
Familiarity with travel technology and booking platforms such as Spotnana, Concur, Deem, Sabre, Amadeus, or other online booking/GDS tools.
Self-motivated and willing to accept change.
Takes ownership of assigned tasks and project-related assignments.

Nice To Haves

Experience in the corporate travel or SaaS sectors.
Bilingual communication skills.

Responsibilities

Lead and drive structured global project teams of internal cross-functional resources, maintaining outcomes and timely delivery.
Use a consultative approach to maintain alignment with contracted scope and Direct Travel best practices while securing customer participation and engagement.
Own and maintain well-documented, organized project plans and schedules with internal and external stakeholders.
Manage project risks by engaging key stakeholders and documenting solutions and outcomes.
Escalate critical issues to management team members as required.
Maintain understanding and expertise in business process flows and related documents.
Assist commercial teams, as needed, with strategic sales presentations where implementation is on the agenda.
Support new processes and business progress with a growth mindset.
Perform other duties as assigned.