Enterprise Implementation Manager

HR Acuity LLC•Remote,

23h•$85,000 - $125,000•Remote

About The Position

HR Acuity is seeking a Client-Facing Implementation Manager to lead the onboarding and implementation of the HR Acuity suite of solutions for our external clients. As an Implementation Manager on our Professional Services team, you'll own the end-to-end deployment of our platform for enterprise clients, working directly with Senior HR and IT leaders to dive adoption, business outcomes, and best in class customer experience. This is a high-impact, client-facing role built for implementation professionals who thrive on complexity leading user workshops and guiding organizations through real change management. You won't be managing a help desk queue or maintaining account health scores. You'll be the expert who makes the platform work for clients at scale, then hands off a fully adopted solution. If you've delivered complex SaaS implementations in HR Tech or a related enterprise domain and you're energized by being the most knowledgeable person in the room when it comes to your product, this role was created for you. Pacific Standard Time is preferred. This role is intended for external-facing implementation professionals, not implementation project managers focused on internal systems or operations. What This Role Is: An Implementation Leader that will drive the full client (external) implementation and adoption process—including kick-off meetings, workshops, and trainings A client-facing implementation specialist with expertise for a SaaS product A facilitator who can lead training sessions, presentations, and provide resources to empower users to maximize platform utilization What This Role Isn't: A Technical Support Agent - An Implementation Manager may understand technical aspects of a solution, but they don’t provide ongoing troubleshooting or help desk support A Customer Success Manager - An Implementation Manager owns the implementation, not the management of the customers' account An internal IT project manager or internal systems implementation role An Implementation Project Manager who focused solely on managing timelines and milestones — it requires leading client-facing activities like kickoff meetings, workshops, and training sessions. At HR Acuity®, we empower our team to #BeBold—embracing innovation and new challenges. With the right tools, we help you #WorkSmarter, fostering collaboration so we can all be #BetterTogether. If you're excited about being part our growth story, we’d love to chat! About Us: HR Acuity® is the leading provider of employee relations case management and investigation software. We help organizations standardize how workplace issues are reported, documented, and investigated. Our data-driven approach to managing workplace issues helps our clients and partners build trusted, inclusive cultures where employees feel safe. This is an #All-in Zone. We are a fast-growing, innovative company where being #All-in is the norm. From our female founder CEO to every team member, we embrace a fully engaged mindset. We bring our best every day, fueled by passion for our mission and culture—and we expect the same from everyone who joins us. At the same time, we are deeply committed to fostering an inclusive, diverse workplace where different perspectives are valued and respected. We believe in creating an environment where everyone can show up as their authentic selves and thrive. If this sounds like you, keep reading. Click here to learn more about our values and benefits The Opportunity Drive End-to-End Client Implementations — Own the full implementation lifecycle for enterprise clients, from kickoff through adoption, including platform configuration, HRIS and SSO integrations, workflow design, and end-user training. You are the primary delivery authority on every engagement. Lead Executive-Level Engagements — Facilitate discovery workshops, stakeholder alignment sessions, and executive readouts with Senior HR and IT leaders. Translate complex organizational requirements into scalable platform configurations. Architect the Path to Value — Design implementation plans that balance client complexity with speed-to-adoption. Identify risks early, make scope decisions confidently, and drive clients toward measurable outcomes, not just go-live. Guide Change Management and Adoption — Act as a strategic advisor on business process redesign and organizational change. Help clients move from legacy practices to optimized workflows on the HR Acuity platform, ensuring adoption sticks beyond launch. Manage a Portfolio of Concurrent Engagements — Run multiple enterprise implementations simultaneously, maintaining momentum across workstreams and holding clients and internal teams accountable to milestones without losing quality. Partner Internally to Deliver for Clients — Work closely with Product, Engineering, and Customer Success to surface client feedback, resolve escalations, and ensure post-implementation continuity. You know your clients well enough to represent their needs across the organization.

Requirements

5+ years of client-facing SaaS implementation experience; HR Tech experience strongly preferred.
Demonstrated ability to manage enterprise-level implementations with multiple concurrent stakeholders across HR and IT.
Track record of driving organizational change and platform adoption, not just go-live delivery.
Experience facilitating workshops, discovery sessions, and training for all audiences.
Deep organizational and project management ability, comfortable holding clients and internal teams accountable across complex, multi-workstream engagements.
Strong executive communication and presentation skills; equally effective in a C-suite readout and a hands-on configuration session.
Technically fluent in SaaS platforms, able to configure, troubleshoot, and guide integrations (HRIS, SSO, APIs) without relying on engineering support for routine tasks.
Self-directed with the judgment to escalate when needed and solve when not.
Effective cross-functional collaborator, experienced working alongside Product, Engineering, and Customer Success to represent client needs internally.

Nice To Haves

HR Tech experience

Responsibilities

Drive the full client (external) implementation and adoption process—including kick-off meetings, workshops, and trainings
Facilitate discovery workshops, stakeholder alignment sessions, and executive readouts with Senior HR and IT leaders
Design implementation plans that balance client complexity with speed-to-adoption
Act as a strategic advisor on business process redesign and organizational change
Run multiple enterprise implementations simultaneously, maintaining momentum across workstreams and holding clients and internal teams accountable to milestones without losing quality
Work closely with Product, Engineering, and Customer Success to surface client feedback, resolve escalations, and ensure post-implementation continuity