Enterprise Implementation Consultant

PAR Technology•New Hartford, NY

4d•$60,000 - $75,000•Remote

About The Position

As an Enterprise Implementation Consultant at PAR Technology Corporation, you will be responsible for working within a collaborative team atmosphere to implement PAR OPS within new or existing client environments. Using your operational knowledge of the hospitality industry, you will serve as a consultant for clients to gather requirements, configure the software, manage implementation projects, train end-users, and deliver solutions tailored to meet the needs of their business. This role requires a strong blend of technical expertise, consulting skills, and client-facing communication—serving as the subject matter expert from kickoff through go-live and beyond.

Requirements

4-year technical degree or equivalent experience
1–3 years of experience working with the PAR OPS platform
2–4 years of experience in the restaurant technology industry
Previous experience in the hospitality industry in a management role
Track record of success in Professional Services
Demonstrated ability to support multiple, concurrent initiatives
Self-motivated with a proven track record in customer multi-unit implementations
Ability to self-train and stay current with technology and security trends in restaurant and retail
Comfortable in a dynamic, agile environment within a growing technical organization
Excellent operational, project, and time management skills
Excellent verbal and written communication skills across technical, non-technical, and international audiences
Excellent training and presentation skills
Strong technical and problem-solving abilities
Strong consulting, organizational, and process improvement skills
Strong knowledge of application design, database tools, and relevant restaurant and hospitality technology
Strong analytical and debugging skills
Skilled at adapting services and methodologies to diverse customers and projects
Adept at leading scalable process development
Ability to manage ambiguity and apply problem-solving in unique situations
Ability to communicate financial and technical concepts clearly and efficiently
Analytical skills to help remove barriers to sales and implementations
Excellent working knowledge of PAR OPS functionality

Responsibilities

Consult with clients to fully analyze and understand existing operational procedures across business functions (Procurement, Accounting, Payroll, Analytics & Reporting, etc.) from store level to corporate office
Configure solutions to meet the needs of store-level operators, above-store operators, and corporate users based on gathered requirements
Serve as subject matter expert throughout configuration, training, pilot, and rollout phases—communicating effectively with technical and non-technical stakeholders at all levels
Complete configuration efficiently and accurately across varying degrees of complexity
Consult with third-party providers and internal team members to design and deliver software integrations and rollout solutions
Perform data analysis to identify required modifications that meet client business requirements
Identify opportunities to provide additional products, services, or resources to clients
Deliver training effectively to end-users
Document project task status and completion using project tracking tools while serving as Project Manager throughout the implementation lifecycle
Maintain working knowledge of client operations to support issue resolution and educate support teams
Alert implementation senior management to potential scope challenges, issues, or change requests
Contribute to knowledge management resources, including LMS content, internal and client-facing documentation, and digital adoption platforms
Collaborate with internal support and implementation team members to resolve critical or complex technical issues in a timely manner
Provide Level II support to existing customers
Participate in after-hours client support rotation on a scheduled basis
Leverage AI tools to enhance implementation efficiency by streamlining client analysis, automating documentation and reporting, and improving communication and training delivery.