Enterprise Implementation Consultant

MaintainX • Raleigh, NC

1d

About The Position

MaintainX is seeking an Enterprise Implementation Consultant to join their team. This customer-facing role involves partnering with enterprise customers to lead successful implementations, drive adoption, and deliver an exceptional onboarding experience. The consultant will act as a trusted advisor throughout the implementation journey, helping customers achieve value quickly and collaborating with internal teams for long-term success.

Requirements

• Relevant experience supporting enterprise customers in one or more of the following: software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction.
• Experience managing complex implementations and multiple stakeholder groups.
• BEng degree or equivalent years of experience.
• Excellent communication, presentation, facilitation, time management, and interpersonal skills.
• Excellent client relationship skills and ability to manage client expectations.
• Understanding of business requirements definition, review of functional specifications, user training, and deployment.
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
• Savvy with technology and capacity to become an expert in our software in a short period of time.
• Self-starter comfortable working with minimal oversight and tight deadlines.
• Ability to learn the MaintainX product within 30 days to advise customers.

Nice To Haves

• Experience in manufacturing, industrial, maintenance, or similar space is a benefit.
• Past experience in product, sales, or account management is a plus.
• Membership in one or more professional organizations and/or professional certifications related to this role is a plus.

Responsibilities

• Manage complex, multi-phase enterprise software implementations, balancing cross-functional stakeholders and change management to deliver successful deployments over extended project timelines.
• Lead customer interactions and communications throughout the implementation lifecycle, identifying opportunities to maximize product value, drive adoption, and ensure long-term customer success.
• Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.
• Deliver formal training to client project team members and/or end-users.
• Provide knowledge transfer to internal team members throughout the onboarding process.
• Provide support by demonstrating knowledge of products, services, and best practices.
• Track and communicate client issues and proactively troubleshoot and resolve problems.
• Manage multiple accounts, deadlines, and milestones.
• Demonstrate industry knowledge and expertise through workflow recommendations and ability to communicate about client’s maintenance, operations, and management needs.
• Collaborate with internal colleagues on product, sales, account management, and other initiatives.

Benefits

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree