Enterprise Implementation Consultant - Bilingual

MaintainX•Raleigh, NC

23h•Remote

About The Position

MaintainX is seeking a bilingual Enterprise Implementation Consultant to join their team. This customer-facing role involves partnering with enterprise customers to lead successful implementations, drive adoption, and provide an exceptional onboarding experience. The consultant will act as a trusted advisor throughout the implementation process, helping customers achieve value quickly and collaborating with internal teams to ensure long-term success.

Requirements

Relevant experience supporting enterprise customers in one or more of the following: software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction.
Fluent in both English and Spanish, with the ability to confidently communicate and deliver implementation in both languages in a business setting.
Experience managing complex implementations and multiple stakeholder groups.
BEng degree or equivalent years of experience.
Excellent communication, presentation, facilitation, time management, and interpersonal skills.
Excellent client relationship skills and ability to manage client expectations.
Understanding of business requirements definition, review of functional specifications, user training, and deployment.
Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
Savvy with technology and capacity to become an expert in our software in a short period of time.
Self-starter comfortable working with minimal oversight and tight deadlines.
Ability to learn the MaintainX product within 30 days to advise customers.

Nice To Haves

Past experience in product, sales, or account management is a plus.
Experience in manufacturing, industrial, maintenance, or similar space is a benefit.
Membership in one or more professional organizations and/or professional certifications related to this role is a plus.

Responsibilities

Manage complex, multi-phase enterprise software implementations, balancing cross-functional stakeholders and change management to deliver successful deployments over extended project timelines.
Lead customer interactions and communications throughout the implementation lifecycle, identifying opportunities to maximize product value, drive adoption, and ensure long-term customer success.
Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.
Deliver formal training to client project team members and/or end-users.
Provide knowledge transfer to internal team members throughout the onboarding process.
Provide support by demonstrating knowledge of products, services, and best practices.
Track and communicate client issues and proactively troubleshoot and resolve problems.
Manage multiple accounts, deadlines, and milestones.
Demonstrate industry knowledge and expertise through workflow recommendations and ability to communicate about client’s maintenance, operations, and management needs.
Collaborate with internal colleagues on product, sales, account management, and other initiatives.