Enterprise Implementation Project Manager

FamilyWell

6h•$100,000 - $120,000•Remote

About The Position

FamilyWell Health is seeking an experienced enterprise implementation and project manager to join our Partner Success team. This is a high-accountability, high-visibility role at a fast-growing Series A healthcare services company expanding access to mental health care for women across the reproductive lifecycle. Reporting to the CEO & Founder, Dr. Jessica Gaulton, you will own the end-to-end launch of one of FamilyWell's enterprise health system implementations and have the opportunity to transition into the primary relationship owner driving long-term performance, growth, and satisfaction within those accounts. This is a two-phase role built for someone who thrives on both the rigor of a complex, multi-workstream launch and the relationship depth of strategic account management. The right person is equally comfortable building and executing a project plan across departments including Partner Success, Clinical Services, Clinical Operations, and Product, and leading a quarterly business review with health system leadership. FamilyWell Health is an AI-enabled mental health startup dedicated to addressing the women's mental health crisis by seamlessly embedding high-quality, equitable, and affordable mental health care into women’s health practices and health systems. Our comprehensive virtual care model delivers evidence-based mental health services across the full reproductive lifecycle, from fertility through menopause, using the proven Collaborative Care Model (CoCM). Our AI-enabled platform integrates coaching, therapy, psychiatry, and care coordination services directly into clinical workflows, making mental health care accessible, affordable, and insurance-covered. With 95% of patients experiencing clinical improvement within four months, FamilyWell is addressing one of healthcare's most underserved areas while building a financially sustainable model for provider partners. Following our recent Series A raise, we are expanding nationally and seeking exceptional leaders to join our mission-driven team. Learn more at www.familywellhealth.com.

Requirements

At least 5 years of experience in multi-state healthcare implementation, enterprise account management, or healthcare operations
Demonstrated experience managing complex, multi-workstream projects in a healthcare setting
Successful track record of owning large, long-term client or partner relationships with measurable growth outcomes
Exceptional cross-functional project management and communication skills — comfortable owning a plan with many moving parts and stakeholders
Ability to move fluidly between operational execution and strategic relationship management
Proficiency with project management tools and CRM systems including Hubspot
Comfort operating with ambiguity and shifting priorities in a fast-moving startup

Nice To Haves

Experience with OB/GYN practices, women's health, or behavioral health
Familiarity with EHR systems, provider credentialing, or collaborative care (CoCM) billing models
Experience in a partner success role at a health services company
Exposure to health system or MSO partnership management

Responsibilities

Own the end-to-end project management of one of FamilyWell's largest, multi-state enterprise launches.
Serve as the operational hub coordinating tasks across Partner Success, Clinical Operations, Product, and external partner teams across 10 workstreams to ensure timely completion of deliverables.
Build and maintain master project plans, manage cross-functional dependencies, own status reporting and escalations, and drive internal accountability from kickoff through go-live.
Upon successful completion of Phase 1, and following the partnership launch, this role may transition into the primary relationship owner for the account, leading quarterly business reviews, monitoring referral and enrollment performance, surfacing expansion opportunities, and serving as the voice of the partner internally.
Own the long-term health and growth of one of FamilyWell's most strategic accounts.
Build and maintain a master multi-state, enterprise project plan with milestones, workstream timelines, and critical path tracking across all 10 launch workstreams.
Manage phased launch sequencing and cross-functional dependencies, with a particular focus on provider credentialing and EHR integration.
Own status updates, escalations, and milestone reporting for internal leadership and external partners.
Drive internal accountability — follow through until workstream owners close open items.
Proactively flag issues to leadership team early with proposed mitigations and follow through on mitigation strategies.
Document implementation processes and create repeatable playbooks for future enterprise launches.
Serve as the primary point of contact for enterprise partners post-launch.
Build deep relationships with enterprise partner leadership, practice managers, and clinical champions.
Lead quarterly business reviews: create presentations highlighting trends in referral rates, enrollment, clinical outcomes, and expansion opportunities.
Monitor partner KPIs and proactively address underperformance before it becomes a risk.
Identify expansion opportunities — new locations, additional service lines, deeper clinical integration.
Be the voice of the partner internally, surfacing feedback to FamilyWell leadership.