Enterprise GenAI Product Strategy Lead
About The Position
The Enterprise GenAI Product Strategy Lead coordinates product strategy, discovery, requirements, product design, and roadmap planning for KeyBank’s portfolio of centrally supported Generative AI platforms, tools, and shared capabilities. The role partners with Lines of Business, Shared Services, end users, governance partners, and technology teams to identify common needs and translate recurring demand into product concepts, user experiences, requirements, and roadmap priorities. This includes leading the product design and evolution of the AI Marketplace and related experiences that help employees discover, access, and use approved AI capabilities. Serving as a central organizing point across existing and emerging enterprise GenAI capabilities, the Strategy Lead acts as a Product Manager and maintains an integrated view of how capabilities work together, the needs they address, overlaps, gaps, and support required for responsible adoption and growth. The role evaluates emerging tools and platform capabilities for potential value to KeyBank and intended users, access models, enterprise fit, and alignment with Key’s governance expectations and risk appetite. The Strategy Lead partners with the GenAI Platform Engineering team, Microsoft and Google platform teams, Architecture, Governance, Risk, Information Security, and other stakeholders to move approved product concepts from discovery through design, build, launch, and ongoing enhancement. The position is hybrid, with a work-location category of Hybrid (2+ days).
Requirements
- Bachelor’s degree in Business, Technology, Information Systems, Engineering, Product Design, or a related field, or equivalent experience.
- Eight or more years of experience in product management, business analysis, platform strategy, product design, technology strategy, or a related discipline.
- Experience leading product discovery and translating stakeholder needs into product requirements, user experiences, roadmaps, and solution recommendations.
- Experience designing and evolving technology products, platforms, marketplaces, catalogs, shared services, or comparable enterprise experiences.
- Experience partnering with engineering, architecture, platform, business, and control teams throughout product design, development, release, and enhancement.
- Experience evaluating emerging technologies for enterprise value, usability, readiness, scalability, and risk.
- Experience developing business cases, product recommendations, roadmap materials, and executive decision content.
- Skills in product discovery and stakeholder engagement, product strategy and roadmap planning, business and functional requirements definition, product design and user experience development, enterprise platform and capability evaluation, product portfolio positioning and lifecycle planning, business case development and decision analysis, analytical problem-solving and data-informed decision-making, executive communication and stakeholder influence, and business and technical fluency.
- Core competencies include Product Management, Business Analysis, Product Discovery, Product Design, Strategic Thinking, User Experience Orientation, Stakeholder Management, and Cross-Functional Collaboration.
- General office physical demands include prolonged sitting, communicating face to face or by phone with teammates and stakeholders, frequent PC or laptop use, and occasionally lifting, pushing, or pulling backpacks or computer bags up to 10 pounds.
Nice To Haves
- Experience with Generative AI, emerging technology, or regulated industries is preferred.
Responsibilities
- Lead product discovery with Lines of Business, Shared Services, end users, capability owners, governance partners, and technology partners to identify recurring demand, common enterprise needs, and opportunities for centrally supported capabilities.
- Translate stakeholder needs and portfolio insights into product concepts, user journeys, business and functional requirements, experience designs, acceptance criteria, and prioritized roadmaps.
- Lead the product design and evolution of the AI Marketplace, enterprise prompt resources, capability catalogs, and other centrally supported GenAI products and experiences.
- Partner with GenAI Platform Engineering and other technical teams to deliver approved product concepts and requirements through design, development, testing, release, and ongoing enhancement.
- Lead business exploration of emerging GenAI products and capabilities, including Microsoft Copilot, Copilot Studio LE, Agent Builder, Gemini Enterprise, Scout, evaluation platforms, and future enterprise AI offerings.
- Maintain an integrated view of the enterprise GenAI product portfolio, assessing interactions, overlaps, gaps, and potential expansion, integration, consolidation, replacement, retirement, or additional investment.
- Develop recommendations about product positioning, intended users, access models, priority use cases, product boundaries, rollout approaches, and readiness conditions for centrally supported GenAI tools and services.
- Evaluate proposed products and significant enhancements for employee value, enterprise fit, usability, scalability, support requirements, organizational readiness, governance and risk considerations, and compatibility with Key’s risk appetite.
- Develop business cases, product recommendations, options analyses, roadmap updates, and executive decision materials for enterprise GenAI product and capability decisions.
- Maintain current product information covering purpose, scope, target users, capabilities, limitations, requirements, roadmap, dependencies, access and support models, ownership, and release-readiness considerations.
- Define measures of adoption, coverage, readiness, value, user experience, and capability maturity with platform, portfolio, and reporting partners; use research, feedback, pilots, demand patterns, usage information, and platform insights to guide enhancements.
- Coordinate product roadmaps, dependencies, handoffs, and readiness activities across Platform Engineering, Governance, Risk, Architecture, Communications & Enablement, Learning, Support, Finance, and platform-owner teams.
- Support lifecycle decisions involving the introduction, expansion, integration, consolidation, replacement, or retirement of enterprise GenAI capabilities and serve as a knowledgeable coordination point for current and planned products.
- Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice.
- Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of Key’s clients and Key.
- Demonstrate Key’s Values and abide by Key’s Code of Conduct.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
