Enterprise Email and Domain Management (EEDM) Lead

World Wide Technology Holding•Phoenix, AZ

12d•Onsite

About The Position

The Enterprise Email and Domain Management (EEDM) Lead supports the Department of Homeland Security (DHS) information technology infrastructure. The role provides technical oversight of enterprise messaging, directory services, domain administration, identity-related operations, and service continuity requirements. It coordinates Microsoft 365, Exchange, Active Directory, and applicable Azure Active Directory administration using documented operational procedures, approved configuration baselines, access controls, monitoring, and change management. The EEDM Lead uses authorized administrative tools, service management records, and operational monitoring to identify messaging and directory service degradation, configuration inconsistencies, access-related issues, and restoration requirements. The role coordinates incidents affecting network connectivity, enterprise systems, or dependent applications with cybersecurity personnel and other engineering teams. It also oversees approved automation, backup and restoration procedures, configuration changes, and operational documentation to protect enterprise service availability and integrity. This is a full-time, direct-hire position based fully onsite in Chandler, Arizona, or Washington, DC. The employee must possess or be capable of obtaining a Top Secret clearance; classified duties may be performed only after Government verification and authorization. Visa sponsorship, 1099 status, and C2C arrangements are not available. The estimated annual base salary range is $155,000–$170,000; actual pay may vary based on factors including location, experience, skills, performance, and business needs. Certain positions may be eligible for variable incentive compensation.

Requirements

Possess or be capable of obtaining a Top Secret clearance; classified duties require prior Government verification and authorization.
Bachelor's or master's degree in Computer Science, Management Information Systems, or a comparable computer-oriented discipline.
Five years of progressively responsible and directly related IT experience supporting enterprise messaging, directory services, or comparable infrastructure operations.
Microsoft 365 Certified: Enterprise Administrator Expert certification.
Microsoft 365 Certified: Security Administrator Associate certification.
Microsoft 365 Certified: Messaging Administrator Associate certification.
Excellent written and verbal communication skills, including the ability to communicate effectively with management, technical personnel, and customers.
Strong organizational skills and ability to adapt to a rapidly changing environment.
Experience collaborating across departments to identify requirements and dependencies.
Self-motivated, able to anticipate problems, and proactive in carrying out responsibilities.

Responsibilities

Provide technical oversight of enterprise messaging, directory services, domain administration, identity-related operational activities, and service continuity requirements.
Coordinate Microsoft 365, Exchange, Active Directory, and applicable Azure Active Directory administration using documented procedures, approved configuration baselines, access controls, monitoring, and change management.
Use authorized administrative tools, service management records, and operational monitoring to identify service degradation, configuration inconsistencies, access-related issues, and restoration requirements.
Coordinate incidents affecting network connectivity, enterprise systems, or dependent applications with cybersecurity personnel and other engineering teams.
Oversee approved automation, backup and restoration procedures, configuration changes, and operational documentation to protect service availability and integrity.
Apply enterprise-level Microsoft 365 administration, configuration governance, and technical coordination.
Perform authorized Microsoft 365 security administration and enterprise messaging administration and operational service management.
Use PowerShell for authorized Active Directory, Exchange, and Microsoft Office 365 activities, including configuration management, operational maintenance, and controlled automation.
Maintain messaging services, coordinate operational changes, and support service availability and security requirements.
Coordinate backup and restoration procedures, validate recovery readiness, and maintain documented restoration practices for assigned enterprise services.
Use Windows and Active Directory PowerShell scripting to improve consistency, accuracy, and repeatability of authorized administrative operations.
Coordinate applicable Microsoft Azure Active Directory administration, identity configuration, and operational troubleshooting within Government-approved access and security controls.