Enterprise Customer Success Manager
About The Position
Justt is a global company that provides an AI-driven platform to automate chargeback disputes, recover revenue, and reduce operational work for finance, risk, and operations teams. The Enterprise Customer Success Manager will manage top-tier enterprise customers across commercial, technical, support, and product areas. The role combines customer relationship management, performance analysis, retention planning, account expansion, and customer enablement. It also involves partnering with internal teams to support customer adoption, communicate product feedback, and grow Justt’s regional presence.
Requirements
- At least 5 years of experience as a Customer Success Manager managing enterprise accounts.
- Proven track record in project management and cross-functional collaboration.
- Strong analytical mindset and ability to interpret data and translate it into insights and actions.
- Demonstrated success building and growing long-term, value-driven customer relationships.
- Comfort operating in fast-paced, dynamic environments.
- Willingness to travel several times a year.
Nice To Haves
- Experience in the payments industry.
Responsibilities
- Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions.
- Analyze portfolio performance using data and customer feedback to generate actionable payment insights.
- Identify and execute expansion opportunities end-to-end to achieve account growth targets.
- Define and drive retention strategies through structured account plans to meet retention goals.
- Lead business review meetings and engage senior management to strengthen stakeholder relationships at multiple levels.
- Serve as the go-to expert on new feature releases and ensure smooth, effective customer adoption.
- Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities.
- Deliver client training and enablement sessions to drive value realization.
- Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Equity / stock options
- Generous paid time off
- Company holidays
- Parental leave
- Company-wide shutdown every last day of the quarter
- Company-wide events
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
