Enterprise Customer Success Manager

Narvar is seeking an Enterprise Customer Success Manager to join their team and help scale their customer base. The successful candidate will be responsible for ensuring the health and success of their customers, from onboarding to renewal and expansion. They will proactively engage with clients to demonstrate value, identify growth opportunities, and mitigate churn risk. Additionally, they will collaborate with product and engineering teams to drive product development based on customer feedback. This role offers the opportunity for career growth within the company.

• Own the health and success of customers from go-live through to renewal and expansion
• Proactively engage clients to demonstrate value and identify growth opportunities
• Use data insights to track client health and mitigate risk of churn
• Collaborate with product and engineering teams to drive product development based on customer feedback
• Partner with sales counterparts to plan, forecast, and action renewal and expansion opportunities
• Contribute to the scalability of the customer success team through documentation and process optimization
• Manage multiple accounts simultaneously with attention to detail
• Influence cross-functional teams to achieve goals
• Thrive in a fast-paced environment with strong project management and communication skills
• Exhibit superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence
• Articulate the value proposition of a technology platform to meet client needs
• Collaborate with both technical and business teams
• Possess domain knowledge of retail, e-commerce, or logistics (a plus)
• Previous start-up experience strongly preferred

• Minimum of 4+ year's experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts
• Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail
• Influence product, success, support, and sales teams to get things done
• Enjoy working in a fast-paced environment and have strong project management and communication skills
• Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence
• Articulate the value proposition of a technology platform to meet client needs
• Comfortable collaborating with both technical and business teams
• BA/BS
• Domain knowledge of retail, e-commerce, or logistics is a plus
• Previous start-up experience strongly preferred

• Own the health and success of customers from go-live through to renewal and expansion
• Proactively engage clients to demonstrate value and identify growth opportunities
• Use data insights to track client health and mitigate risk of churn
• Collaborate with product and engineering teams to drive product development based on customer feedback
• Partner with sales counterparts to plan, forecast, and action renewal and expansion opportunities efficiently
• Contribute to the scalability of the customer success team through documentation and process optimization
• Opportunity for career growth within the company
• Minimum of 4+ years of experience as a Customer Success Manager at a SaaS company
• Ability to multitask and manage multiple accounts simultaneously with attention to detail
• Influence product, success, support, and sales teams to achieve goals
• Enjoy working in a fast-paced environment with strong project management and communication skills
• Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence
• Articulate the value proposition of a technology platform to meet client needs
• Comfortable collaborating with both technical and business teams
• Domain knowledge of retail, e-commerce, or logistics is a plus
• Previous start-up experience strongly preferred
• Opportunity to work with renowned brands and companies
• Opportunity to work with a diverse and inclusive team
• Equal-opportunity employer that values diversity