Enterprise Communications Assistant-PER DIEM
About The Position
This is a PER DIEM ROLE that performs communication-related activities and various routine clerical duties. The role involves operating a telephone console, handling incoming calls, placing outside calls for authorized personnel, and performing various communications and/or emergency activities such as paging personnel, announcing notifications, answering general questions, and exchanging information. It also includes routine clerical duties like maintaining records and files, and disseminating patient contact information. The position requires the ability to make routine decisions within defined parameters and assist in implementing communications projects and strategies. All responsibilities are considered essential functions of the job.
Requirements
- High School Diploma or equivalent, required.
- 0-1 years of relevant experience, required.
- Ability to communicate in English, learn the console and related duties.
- Flexibility to work weekends and holidays as needed per diem.
Responsibilities
- Operates telephone console, answers incoming calls on the main number and calls for the Operator, and extends calls to the appropriate extension number.
- Places various outside calls for authorized Personnel according to policy.
- Pages authorized personnel overhead, announces close of visiting hours, and other notifications, as required.
- Answers general caller-questions, according to policy.
- Calls the floors to exchange information regarding patient room changes, etc.
- Answers the TTY (phone for the deaf) in a prompt manner.
- Logs difficult/questionable calls and alerts appropriate management.
- Maintains various records, files, and cards for adjustments to charges, admissions and other information.
- Calls the appropriate office when one of the alarms in the office sounds.
- Disseminates patient contact information, giving out telephone numbers and room numbers, as required.
- Expedites calls.
- Uses MED-HELP to access patients.
- Makes routine decisions regarding assigned tasks within defined parameters, often limited and confined to ongoing matters.
- Assists in implementing communications projects and strategies.
- Performs related duties as required.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
