Enterprise Communications Assistant- PER DIEM

Northwell Health • Glen Cove, NY

5d • Onsite

About The Position

Performs communication-related activities and various routine clerical duties. This role involves operating a telephone console, answering incoming calls, placing outside calls, and handling various communications and emergency activities. The position also includes routine clerical duties such as maintaining records and files, and assisting in implementing communications projects and strategies.

Requirements

• High School Diploma or equivalent, required.
• 0-1 years of relevant experience, required.

Nice To Haves

• Previous switchboard or hospital call center experience preferred.
• Demonstrated ability to monitor, prioritize, and respond appropriately to hospital alarms, emergency notifications, and critical communications preferred.
• Experience interacting professionally and compassionately with patients, families, and physicians preferred.
• Ability to effectively manage multiple tasks and competing priorities in a fast-paced healthcare environment while maintaining accuracy and attention to detail preferred.
• Flexibility to work a minimum of three (3) shifts per month, including weekends, holidays, and other shifts as needed preferred.
• Flexibility to work varied shifts (7am-3pm, 4pm-12am, 12am-8am, 11-7am) preferred.

Responsibilities

• Operates telephone console.
• Answers incoming calls on the main number and calls for the Operator and extends the call to the appropriate extension number.
• Places various outside calls for authorized Personnel according to policy.
• Performs various communications and/or emergency activities.
• Pages authorized personnel overhead, announces close of visiting hours, and other notifications, as required.
• Answers general caller-questions, according to policy.
• Calls the floors to exchange information regarding patient room changes, etc.
• Answers the TTY (phone for the deaf) in a prompt manner.
• Logs difficult/questionable calls and alerts appropriate management.
• Performs routine clerical duties including, but not limited to: Maintaining various records, files, and cards for adjustments to charges, admissions and other information.
• Calls the appropriate office when one of the alarms in the office sounds.
• Disseminates patient contact information.
• Gives out telephone numbers and room numbers, as required.
• Expedites calls.
• Uses MED-HELP to access patients.
• Makes routine decisions regarding assigned task within defined parameters, often limited and confined to ongoing matters.
• Assists in implementing communications projects and strategies.
• Performs related duties as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED