Enterprise Communications Assistant-PER DIEM
About The Position
Performs communication-related activities and various routine clerical duties. This role involves operating a telephone console, handling incoming calls, placing outside calls, and performing various communications and emergency activities such as paging personnel, making announcements, answering general questions, and logging difficult calls. The position also includes routine clerical duties like maintaining records and files, responding to office alarms, and disseminating patient contact information. The assistant makes routine decisions within defined parameters and assists in implementing communications projects and strategies. All responsibilities are considered essential functions of the job.
Requirements
- High School Diploma or equivalent, required.
- 0-1 years of relevant experience, required.
- Ability to communicate in English.
- Ability to learn the console and related duties.
Responsibilities
- Operates telephone console, answers incoming calls on the main number and for the Operator, and extends calls to the appropriate extension number.
- Places various outside calls for authorized Personnel according to policy.
- Performs various communications and/or emergency activities, including paging authorized personnel overhead, announcing close of visiting hours, and other notifications.
- Answers general caller-questions according to policy.
- Calls floors to exchange information regarding patient room changes, etc.
- Answers the TTY (phone for the deaf) in a prompt manner.
- Logs difficult/questionable calls and alerts appropriate management.
- Performs routine clerical duties including maintaining various records, files, and cards for adjustments to charges, admissions, and other information.
- Calls the appropriate office when one of the alarms in the office sounds.
- Disseminates patient contact information, giving out telephone numbers and room numbers as required.
- Expedites calls.
- Uses MED-HELP to access patients.
- Makes routine decisions regarding assigned tasks within defined parameters, often limited and confined to ongoing matters.
- Assists in implementing communications projects and strategies.
- Performs related duties as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
