Enterprise Business Systems Lead
About The Position
The Enterprise Business Systems Lead provides hands-on leadership for Flex-Tek’s legacy ERP platforms and business applications. The role balances day-to-day support and escalation management with business analysis, documentation, risk reduction, and readiness for future ERP transitions. The position reports directly to the VP, Information Systems. The role leads the legacy ERP and business application environment, serves as a business-facing escalation point, and works with sites, vendors, service management, and technical teams to resolve issues. It improves operational continuity through support procedures, escalation paths, runbooks, knowledge capture, cross-training, and backup coverage. The position also leads requirements gathering, process reviews, solution assessments, and documentation of workflows, system dependencies, and functional needs. The Enterprise Business Systems Lead identifies practical improvements to processes, controls, application use, and supportability across sites and business units. It provides application and process expertise for ERP transitions, acquisitions, divestitures, and business changes, including assessments, knowledge transfer, stabilization, and continuity planning.
Requirements
- Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field; equivalent education and experience may be considered.
- Five or more years of experience supporting ERP systems, enterprise applications, or business systems environments.
- Experience supporting manufacturing, distribution, supply chain, or industrial operations.
- Experience with application support, complex issue escalation, root-cause analysis, business process analysis, requirements gathering, and operational documentation.
- Ability to work directly with business stakeholders, site teams, vendors, and technical resources to resolve issues and improve system use.
Nice To Haves
- Multi-site manufacturing experience and knowledge of Epicor, SyteLine, Infor, Avante, or comparable manufacturing ERP platforms.
- Experience with ERP upgrades, migrations, consolidations, stabilization, or application assessments related to acquisitions and divestitures.
- Familiarity with reporting tools, workflow automation, Lean, Six Sigma, ITIL, or comparable improvement and service-management practices.
Responsibilities
- Lead the legacy ERP and business application environment, including application inventory, ownership, dependencies, lifecycle status, and operational risk.
- Serve as the business-facing escalation point for ERP, application, and related process issues, coordinating resolution across sites, vendors, service management, and technical teams.
- Improve operational continuity through support procedures, escalation paths, runbooks, knowledge capture, cross-training, and backup coverage.
- Lead requirements gathering, process reviews, solution assessments, and documentation of workflows, system dependencies, and functional needs.
- Identify practical improvements to processes, controls, application use, and supportability across sites and business units.
- Provide application and process expertise for ERP transitions, acquisitions, divestitures, and business changes, including assessments, knowledge transfer, stabilization, and continuity planning.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
