Enterprise Badging & Visitor Management Specialist
About The Position
The Enterprise Badging & Visitor Management Specialist is part of T-Mobile’s Corporate Security team and processes requests related to enterprise physical access control according to established policies and procedures. The role requires maintaining knowledge of physical access audit requirements and ensuring compliance. It is fully in-office five days per week in Overland Park, Kansas, with scheduled hours of 7:45 a.m. to 4:15 p.m. Central Time. Travel is not required. The position also provides customer support for physical-access requests and issues, manages badge-supply inventory and fulfillment across enterprise locations, and coordinates with IT on technical issues and software packaging. Other duties and projects may be assigned by business management.
Requirements
- Bachelor’s degree, or a combination of education and experience deemed equivalent.
- Up to 2 years of experience in physical access control, physical security, customer service, or a similar role.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Knowledge of security systems such as C-Cure 9000 and AMAG Symmetry, and of security operations.
Responsibilities
- Process requests for physical access to designated enterprise locations in accordance with established policies and procedures.
- Obtain and document all prerequisites for badge access levels before issuing those access levels.
- Answer incoming phone calls and resolve callers’ needs with quality customer service, following established policies and procedures.
- Assist walk-in customers with physical access control requests and provide badge accessories upon request.
- Troubleshoot physical access issues and take appropriate action to resolve them.
- Maintain knowledge of enterprise physical access audit requirements and maintain compliance.
- Conduct a full monthly inventory of badge supplies and ensure each badge station location completes a full inventory count.
- Receive and fulfill requests for additional badge supplies at enterprise locations.
- Engage IT regarding technical issues and software packaging related to equipment.
- Perform other duties and projects as assigned by business management.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant and employee stock purchase plan.
- 401(k) and access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Annual bonus or periodic sales incentive or bonus for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
