Enterprise Badging & Visitor Management Specialist

T-Mobile•Overland Park, KS

5d•$37,936 - $68,447•Onsite

About The Position

This position is part of T-Mobile’s Corporate Security team and processes enterprise-wide requests related to physical access control in accordance with established policies and procedures. The role ensures that prerequisites for access levels are obtained and documented before access is issued, maintains knowledge of physical-access audit requirements, and supports ongoing compliance. It is fully in-office, five days per week, in Overland Park, Kansas, with hours of 7:45 a.m. to 4:15 p.m. Central Time.

Requirements

Bachelor’s degree or a combination of education and experience deemed equivalent.
Up to 2 years of experience in physical access control, physical security, customer service, or a similar role.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Knowledge of security systems such as C-Cure 9000 and AMAG Symmetry, and of security operations.

Responsibilities

Process requests for physical access to designated enterprise locations in accordance with established policies and procedures.
Confirm and document prerequisites before issuing badge access levels.
Answer incoming calls, identify callers’ needs, and take appropriate action with quality customer service.
Assist walk-in customers with physical-access requests and issue badge accessories upon request.
Troubleshoot physical-access issues and take appropriate action to resolve them.
Maintain working knowledge of enterprise physical-access audit requirements and maintain compliance.
Perform a full monthly inventory of badge supplies and ensure all badge-station locations complete their inventory counts.
Receive and fulfill requests for additional badge supplies at enterprise locations.
Engage IT regarding technical issues and software packaging related to equipment.
Perform other duties or projects as assigned by business management.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k) and access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.