Enterprise Architecture Governance – ServiceNow Solution Engineer, AVP

MUFG•Jersey City, NJ

4d•$125,000 - $160,000•Hybrid

About The Position

The Enterprise Architecture Governance team is seeking a ServiceNow engineer to support the design, implementation, automation, and continuous improvement of governance processes, workflows, and reporting across the firm’s Enterprise Architecture ecosystem. This role is ideal for a hands-on ServiceNow developer with strong analytical skills and experience in enterprise architecture, application portfolio management (APM), or technology governance. The engineer will maintain and enhance ServiceNow-based solutions, improve data quality, and automate governance activities while partnering with stakeholders across architecture, risk, operations, and product teams. Additionally, the role will contribute to AI-driven process improvements by leveraging ServiceNow AI and Microsoft Copilot to enhance efficiency, generate insights, and enable a more data-driven, scalable governance model aligned with regulatory and risk requirements.

Requirements

4–6 years of experience in ServiceNow development, APM, enterprise architecture, or governance-related roles
Hands-on experience delivering end-to-end ServiceNow solutions
Experience with workflows, reporting, and structured data in regulated environments
Strong collaboration across cross-functional teams (architecture, development, risk, operations)
Strong ServiceNow expertise (APM, CMDB, scripting, Flow Designer, integrations)
Proficiency in JavaScript
Understanding of platform governance and SDLC practices

Nice To Haves

Familiarity with SQL or other scripting tools
Experience with dashboards, reporting, and performance analytics
ServiceNow certifications (CSA, CAD)
Experience with Power Platform and Microsoft Copilot
Knowledge of frameworks such as TOGAF, ITIL, or CSDM
Experience in financial services or other regulated industries

Responsibilities

Design, build, and maintain ServiceNow APM solutions, including application onboarding, lifecycle management, and compliance tracking
Configure and extend data models (APM, CMDB, CSDM), workflows, forms, and governance pipelines
Develop scripts (Business Rules, Client Scripts, Script Includes) and automations using Flow Designer
Build integrations using REST APIs and IntegrationHub
Create dashboards and performance analytics for application portfolio visibility, lifecycle tracking, and risk insights
Ensure scalable, high-performing, and maintainable platform solutions
Support governance processes such as onboarding workflows, ARB reviews, and stage-gated approvals
Maintain application inventory, ownership, and classification data
Contribute to initiatives including application rationalization, lifecycle tracking, and standards compliance
Partner with architecture, IAM, risk, and control teams to ensure accurate data and audit readiness
Identify and implement automation opportunities using ServiceNow, Flow Designer, and Power Platform tools
Leverage Microsoft Copilot and ServiceNow AI to generate insights, summaries, and workflow improvements
Enable intelligent analysis of APM and CMDB data for better decision-making
Enhance governance processes through automated validations, notifications, and reporting
Balance innovation with strong governance, auditability, and platform standards
Collaborate with stakeholders to gather requirements and drive adoption of governance solutions
Translate business needs into technical requirements and user stories
Maintain documentation, reporting artifacts, and data definitions
Support governance meetings and ongoing process improvements