Enterprise Application IT Expert

OxyChem•Dallas, TX

About The Position

The Enterprise Application Expert serves as the organization’s subject matter expert and strategic advisor for select enterprise application systems. The role provides technical leadership, system governance, and solution design to ensure business technologies are scalable, secure, and aligned with enterprise risk, compliance, and operational excellence objectives. The position owns day-to-day operations of assigned business systems, including availability, performance, and usability. It provides advanced troubleshooting, root cause analysis, vendor escalation management, and expert advisory support for application users. The role also architects and optimizes workflows, dashboards, reporting, security roles, data structures, and system interfaces, while maintaining documentation, training resources, governance standards, and audit readiness. The Enterprise Application Expert coordinates vendor support and releases, supports contracts and renewals, and leads or supports implementations, upgrades, module deployments, and major enhancements. Working with business owners and cross-functional teams, the role translates business needs into technical work, supports change management and adoption, and contributes to digital strategy, roadmaps, collaboration, and continuous improvement.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.
Minimum of 3 years of professional IT experience.
Ability to communicate effectively with technical and non-technical peers.
Experience managing or working on technical projects.
Demonstrated initiative and work ethic.
Adaptability to evolving technical environments.
Customer service mindset.
Consistency and professionalism.

Responsibilities

Own day-to-day operations of assigned business systems, including availability, performance, and usability.
Manage incidents, service requests, and change requests in ServiceNow, ensuring timely updates, prioritization, and completion.
Lead advanced troubleshooting, perform root cause analysis, and manage vendor escalations for business applications.
Provide expert guidance to application users on system functionality, analytics, and data quality.
Architect and optimize system workflows, dashboards, reporting, security roles, and data structures.
Develop and maintain system documentation, user training materials, and knowledge resources.
Establish governance standards, best practices, and documentation to support system integrity, scalability, and audit readiness.
Design and support inbound and outbound interfaces with systems such as ERP, HRIS, data warehouses, and mobile interfaces.
Serve as the primary point of contact for application vendor support and services, manage vendor support tickets, and drive vendor accountability.
Coordinate vendor releases and patches, assess impacts, plan deployments, validate fixes, and communicate downtime or changes to stakeholders.
Support contract and renewal activities by providing license usage input, vendor support recommendations, and service performance feedback.
Lead and support system implementations, module deployments, upgrades, and major enhancements, including planning, UAT, and rollout execution.
Collaborate with cross-functional teams on change management, communications, and adoption strategies.
Contribute to digital strategy and roadmap development in alignment with business priorities and continuous improvement initiatives.
Support enterprise-wide collaboration and strategic planning, including data transparency and standardized processes.
Partner with business owners and process leads to understand workflows, pain points, and priorities, and translate needs into actionable technical work.
Provide consultative support on best practices, process improvement, and product capabilities.
Understand the business processes supported by application systems to assess their impact and value and build trust with business partners.