Enterprise Account Manager

Jasper • ,

9d • Remote

About The Position

Jasper is hiring a strategic, relationship-driven Enterprise Account Manager for its Customer Success organization. The role manages and grows relationships with leading enterprise brands, ensuring customers achieve measurable outcomes with Jasper’s Marketing AI platform while driving retention and expansion. The position combines trusted strategic advising with commercial ownership of customer relationships, supporting long-term, mutually beneficial partnerships.

This fully remote role is open to candidates located within the continental United States and reports to the Director of Account Management. The account manager owns a focused portfolio of enterprise customers and is accountable for retention, renewals, and expansion revenue. The position involves developing customer engagement and account strategies, supporting adoption and value realization, leading commercial cycles, and collaborating across Sales, Support, Product, Legal, and Engineering.

Jasper describes its platform as a marketing agents platform that helps enterprises orchestrate AI agents to execute marketing work at scale. It supports campaign execution, personalization, localization, and compliance with enterprise-grade control and governance. Jasper was founded in 2021 and has team members across the U.S., Australia, and France.

Requirements

• At least 4 years of B2B SaaS experience in Account Management, Customer Success, or Sales.
• At least 2 years managing enterprise accounts.
• Proven success driving renewal, retention, and expansion revenue within large, complex organizations.
• Strong discovery and demo capabilities, including the ability to tailor value narratives to executive audiences.
• Excellent communication and presentation skills, with confidence in strategic and operational discussions.
• Technical fluency with SaaS platforms and enterprise systems, including APIs, integrations, and security.
• Strong business acumen and ability to connect customer goals to the impact of Jasper’s Marketing AI platform.
• Curiosity about AI and enthusiasm for helping global brands innovate with Jasper’s platform.

Nice To Haves

• Experience selling services or value-based solutions.

Responsibilities

• Ensure customers achieve maximum value and broad adoption of Jasper’s platform.
• Develop and execute customer engagement strategies and advise customers on best practices for Jasper’s AI solutions.
• Track verified outcomes associated with account usage.
• Deliver strategic business reviews and executive touchpoints, including QBRs and roadmap discussions, highlighting ROI, adoption, and innovation.
• Enable new users.
• Own and manage a focused portfolio of enterprise customers, with accountability for retention, renewals, and expansion revenue.
• Develop strategic account plans by engaging stakeholders, aligning with business goals, driving adoption, and identifying use cases and expansion opportunities.
• Lead renewal and expansion cycles from discovery through close, collaborating with Product and Legal.
• Forecast and manage renewal and expansion pipeline accurately and consistently.
• Ensure on-time renewals through proactive engagement, early risk identification, and commercial discipline.
• Maintain regular engagement with key stakeholders and executive sponsors.
• Collaborate with Sales, Support, Product, and Engineering to share customer feedback, resolve escalations, and deliver strong customer experiences.
• Advocate for customers internally and represent the voice of the customer to influence Jasper’s product roadmap.

Benefits

• Comprehensive health, dental, and vision coverage beginning on the first day for employees and their families.
• 401(k) program with up to 2% company matching.
• Equity grant participation.
• Flexible PTO and a $900 annual FlexExperience budget.
• $1,800 annual FlexWellness program budget.
• Budget for home office setup.
• $1,500 annual learning and development stipend.
• 16 weeks of paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed