Enterprise Account Manager (In-Person)

GCI Communication Corp • Anchorage, AK

1d • Onsite

About The Position

This in-person role is responsible for developing and maintaining long-term relationships with key decision-makers in strategic accounts and driving revenue growth, margin enhancement, and customer retention within an assigned territory. The Enterprise Account Manager develops a comprehensive understanding of customer needs and business applications to present GCI products and custom solutions, working with internal teams and customers to deliver tailored solutions and lasting partnerships. The position focuses on customer success through proactive engagement, consultative selling, and business expansion.

The role manages enterprise accounts under supervision, builds customer rapport, identifies opportunities for tailored solutions, and supports senior team members in complex sales and negotiations. It provides hands-on experience in consultative selling, CRM tools, and sales processes, with mentorship, training, and real-world application. The employee is expected to meet or exceed sales targets and KPIs, work independently on routine tasks, and seek guidance on strategic decisions.

The position involves frequent travel within the assigned territory for client meetings and events. Work is primarily sedentary, with routine computer and telephone or virtual use, in a standard office or home-office setting. The employee must be able to work a flexible schedule, including additional time on weekends and holidays or outside normal hours, and may be contacted outside core hours for business emergencies. The role requires driving a company-owned, company-provided, or personal vehicle on behalf of the company.

Requirements

• High school diploma or equivalent.
• Bachelor’s degree in Marketing, Business, Economics, or a similar emphasis.
• At least four years of progressively responsible sales experience or account management. Relevant work experience and/or education may substitute for the total years required on a year-for-year basis.
• At least two years of experience in customer service or a business-to-business sales-related industry, consistently achieving or exceeding sales goals.
• At least two years of experience developing proposals.
• Valid driver’s license, proof of insurance, and a satisfactory driving record; must successfully complete a Defensive Driving course.
• Ability to work a flexible schedule, including additional time on weekends and holidays and before or after normal work hours to meet goals and deadlines.
• Ability to work in a standard office or home-office setting, operate standard office equipment, and perform routine computer and telephone or virtual work.
• Ability to accurately communicate information and ideas, make sound judgments and decisions, and perform job duties safely and effectively.
• Ability to work well in a team and with a diverse group of people and customers.
• Proficiency with computers and Microsoft Office applications, including Outlook, Teams, Word, and Excel.
• Ability to maintain accurate inventory records and account details in Salesforce CRM.
• Ability to comply with remote-work policies and agreements when working virtually.
• Commitment to customer satisfaction, sales results, and working in a fast-paced, goal-oriented environment.

Nice To Haves

• Experience in the telecommunications or enterprise technology sales industry.
• Relevant telecommunications industry or job-specific certifications.

Responsibilities

• Conduct outside field sales calls and account reviews with current and prospective customers.
• Negotiate and manage service contracts within a defined geographic territory, aligning them with customer needs.
• Identify, propose, and position appropriate products and services to address customer needs and drive revenue growth; ensure sales activities are properly executed.
• Collaborate with solutions engineers to design and deliver customized solutions based on customer requirements.
• Maintain communication with customers to support satisfaction and retention.
• Develop and implement a personal sales plan to identify and prepare prospective customers in the assigned territory.
• Develop the sales pipeline and consistently meet or exceed sales goals.
• Collaborate with cross-functional teams to qualify leads, generate proposals, and close new business.
• Build and maintain long-term relationships with key decision-makers in assigned accounts.
• Learn each customer’s business and market growth opportunities, and stay informed about industry trends and issues affecting customers.
• Use customer and market knowledge to expand GCI’s product footprint within accounts and contribute to business development strategies.
• Coordinate with Product, Engineering, Customer Service, and other internal departments to support the customer experience from pre-sales through post-sales.
• Troubleshoot issues and advocate for customers within the organization.
• Participate in department meetings and provide updates on sales and retention efforts.
• Report sales performance, customer feedback, and market insights to management.
• Gather and share customer feedback and requirements to inform new product development.
• Manage enterprise accounts under supervision, build rapport, identify customer needs, and provide basic solutions.
• Support senior team members in complex sales and negotiations.
• Use CRM tools and sales processes, maintain accurate sales records, and meet or exceed sales targets and KPIs.
• Drive a company-owned, company-provided, or personal vehicle on behalf of the company and maintain required driving credentials.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level