Enterprise Account Manager

Ivo • New York, NY

4d

About The Position

The Enterprise Account Manager drives growth of Ivo’s AI solutions within large enterprise clients, owning renewals and expansion across major accounts. The role develops named accounts across business units, builds relationships beyond the original buyer, uncovers opportunities with new teams, and expands adoption of Ivo’s product portfolio by connecting solutions to customer business needs.

The account manager develops a detailed understanding of customer priorities, realized value, stakeholders, and decision processes, then turns that understanding into actionable account strategies and business cases. Working in partnership with Customer Success Managers and cross-functional colleagues, the role connects adoption and outcomes to customer priorities, supports customers’ long-term vision for Ivo as a system of record for contracts, and leads commercial cycles through procurement, legal review, negotiation, renewal, expansion, and close. The position also brings customer insights to Ivo’s Product team and helps develop repeatable approaches to enterprise partnerships.

Requirements

• Deep experience growing strategic accounts in large, complex enterprises, including Fortune 50 organizations.
• Ability to understand enterprise decision-making and navigate competing priorities, stakeholders, processes, and approval paths.
• Strong relationship-building skills and commercial instincts, including the ability to earn trust with users, executive sponsors, and budget owners.
• Ability to connect product capabilities to customer operational priorities and build a clear business case for change.
• Analytical ability to use account data, adoption signals, customer outcomes, and business trends to identify and address unrealized value.
• Strong executive presence, communication, judgment, and ability to lead strategic conversations and translate complex insights into a compelling case.
• Experience leading expansion and renewal conversations, developing multi-year opportunities, and working through procurement, legal review, and negotiation.
• Curiosity about technology and ability to learn a sophisticated product portfolio and explain its relevance in business terms.
• Self-directed, accountable approach to creating momentum, coordinating stakeholders, and following through.
• Bachelor’s degree or equivalent experience.
• Ability to travel up to 50%.

Nice To Haves

• Experience working in a startup environment.
• Experience helping large organizations adopt transformative software; direct AI experience is not required.

Responsibilities

• Own Ivo’s largest customer relationships and develop and manage named accounts from prospecting through contracting across business units.
• Own the commercial health, renewals, and expansion of assigned accounts.
• Develop account strategies with concrete priorities, owners, and next steps based on customer business needs and realized value.
• Build relationships with legal users, business leaders, executive sponsors, budget owners, and other stakeholders across customer organizations.
• Map customer decision-making, identify champions and budget owners, anticipate approval requirements, and involve internal experts at the appropriate stages.
• Partner with Customer Success Managers to interpret usage patterns and customer outcomes, identify adoption gaps, and assess expansion opportunities.
• Build credible, measurable business cases that connect Ivo’s outcomes to customer priorities, such as efficiency, faster decisions, consistency, visibility, and risk management.
• Lead executive conversations and help customer champions make the internal case for investment.
• Develop long-term customer visions for Ivo as a system of record for contracts and identify practical use cases, stakeholders, workflow changes, and commitments needed to progress.
• Run disciplined renewal and expansion cycles, owning procurement, legal review, negotiation, and close.
• Surface risks early, maintain an evidence-based forecast, and create shared plans that clarify decisions and dependencies.
• Coordinate CSMs, Solutions Architects, Product, Finance, and Legal Engineers around customer priorities, and remain accountable for follow-through.
• Provide precise customer feedback to Product and turn insights from major accounts into repeatable approaches for building customer value and enterprise partnerships.

Benefits

• Competitive compensation, with final offer details determined by experience, expertise, and overall fit.
• Meaningful equity ownership.
• Comprehensive medical, dental, and vision plans.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) access.
• Life insurance coverage.
• 401(k) program.
• Commuter benefits.
• Unlimited paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level