Enterprise Account Manager
About The Position
The Enterprise Account Manager develops and executes strategic account plans that align client objectives with the organization's offerings. The role builds relationships with client stakeholders, identifies opportunities to grow existing accounts through upselling, cross-selling, and expanded services, and works with internal teams, sales specialists, and partners to create tailored solutions and improve deal success. It also leads contract negotiations, pricing discussions, and renewals; shares client feedback internally; prepares reports and presentations; and monitors industry trends, competitors, and emerging technologies relevant to clients. The role impacts multiple teams and may lead team or project activities, providing direction and facilitating information validation and team decision-making. It responds to moderately complex issues within established guidelines. Travel is 50%.
Requirements
- Four-year or graduate degree in Sales, Marketing, Business Administration, or a related discipline, or commensurate work experience or demonstrated competence.
- Typically 4–7 years of work experience, preferably in customer relationship management, account management, or a related field; alternatively, an advanced degree with 3–5 years of work experience.
- Skills or knowledge in account management, business development, business planning, business-to-business sales, cross-selling, customer relationship management, finance, market share, marketing, merchandising, product knowledge, sales management, sales process, sales prospecting, sales strategy, sales territory management, selling techniques, upselling, and value propositions.
- Cross-organizational skills in effective communication, results orientation, learning agility, digital fluency, and customer centricity.
Responsibilities
- Develop and execute comprehensive account plans aligned with client objectives and organizational offerings.
- Build and nurture relationships with key client stakeholders, and understand client objectives and challenges to provide strategic insights and solutions.
- Identify opportunities for upselling, cross-selling, and expanding services provided to clients.
- Collaborate with internal teams to create solutions tailored to clients’ needs and challenges.
- Engage sales specialists and partners to leverage organizational capabilities and improve win rates and delivery of selective deals.
- Lead contract negotiations, pricing discussions, and contract renewals to secure favorable terms for clients and the organization.
- Provide feedback to internal teams based on client interactions to improve products, services, and processes.
- Prepare regular reports and presentations for internal stakeholders and clients, including updates on deliverables and roadblocks.
- Stay informed about industry trends, the competitive landscape, and emerging technologies that could affect clients’ businesses.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long-term and short-term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Paid parental leave of 4–12 weeks based on tenure
- 13 paid holidays
- Flexible paid vacation and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
