Enterprise Account Manager (WEST REGION) - Remote, USA

TeamViewer Germany•Los Angeles, CA

1d•Remote

About The Position

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? You'll own a book of roughly 100 existing Enterprise customers across the Northeast — about $4M in ARR — and you'll be measured on what you do with it: how fast customers reach real adoption, how cleanly they renew, and how much you grow them. This is a high-velocity motion. You're not nursing a handful of accounts through year-long cycles; you're keeping a wide book moving — spotting the renewal that needs attention three quarters early, the team that's underusing what they bought, the adjacent use case nobody's asked about yet. Breadth is the job. The best people in this seat are organized, proactive, and relentless about working the whole book rather than the five accounts that shout loudest. You're measured against three things, the same three every Enterprise AM is measured against: Time to value — getting customers to meaningful adoption and depth of use inside what they already own. You drive this; you don't wait for it. Secure renewal — retention, multi-year capture, and forecast accuracy across your book. Upsell and cross-sell — expansion within your existing customers: more users, adjacent products, new use cases inside the relationships you already hold. When an expansion grows large enough that running it well would pull you off the other 99 accounts, you partner with an Account Executive who runs that single cycle while you keep the rest of the book healthy. You source it, set it up, hand it off cleanly, and step back in as the relationship owner when it closes. Knowing when to pass and passing well is part of doing this job at a high level — it's how you protect the book, not a limit on what you close. What good looks like in year one: You know your book cold — which accounts are healthy, which are quietly at risk, and where the next expansion is hiding — without being asked. Renewals are forecast accurately and captured early, not scrambled in the final 30 days. You're generating expansion across the book consistently, not leaning on whichever pillar is easiest. Your customers describe you as the steady, proactive presence who made the product work for them — not the person who showed up at renewal.

Requirements

2–4 years in Account Management, Customer Success, or a comparable customer-facing commercial role, ideally in B2B SaaS
Track record of carrying retention and expansion targets
Discipline to run a wide book, prioritizing across many accounts
Clear, direct communication with customers and internal partners
Comfort with CRM hygiene and accurate forecasting
Experience selling or supporting IT, security, or remote-connectivity software
History of partnering with AEs or sales counterparts on larger deals
Multi-year and multi-product expansion experience

Responsibilities

Own a book of roughly 100 existing Enterprise customers
Drive customer adoption and depth of use within existing accounts
Secure renewals, including multi-year capture and forecast accuracy
Identify and pursue upsell and cross-sell opportunities within existing customer base
Partner with Account Executives on larger expansion deals, sourcing, setting up, and handing off cycles
Maintain CRM hygiene and accurate forecasting
Proactively manage customer relationships to ensure satisfaction and identify at-risk accounts

Benefits

Competitive compensation including stock-based options
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
Open door policy
Business casual dress code
Medical, dental and vision coverage
HSA and FSA options
Employee Assistance Program
Voluntary benefits
Pet insurance
Employee discounts