Enterprise Account Manager

Nuvo•Denver, CO

7d•$175,000 - $225,000•Onsite

About The Position

Nuvo is bringing B2B commerce online by modernizing how businesses manage trading relationships and commerce activities. The Enterprise Account Manager owns relationships with some of Nuvo’s largest customers and works with customer executives while coordinating internal Deployments, Sales, Product, and Support teams. The role is based on Nuvo’s in-person team in Denver, Colorado and is responsible for customer adoption, renewals, and account growth. The role offers the opportunity to join a small, high-impact team at a company reporting 4x annual revenue growth and multi-year, six-figure customer contracts. The Account Manager will help drive technology adoption in underserved industries and transform commerce involving physical goods.

Requirements

At least 6 years of experience in account management or customer success, focused on enterprise customers.
Proven success growing and retaining large enterprise accounts.
Experience turning detractors into advocates.
Comfort presenting to and influencing C-level and VP-level stakeholders.
Experience managing large, complex enterprise accounts and working directly with executives.
Strong executive presence and polished presentation and communication skills.
Track record of multithreading across large organizations and navigating complex buying and decision structures.
Strong project management and organizational skills, with the ability to align multiple stakeholders and workstreams.
Change management experience driving adoption of new tools or processes.
Commercial mindset, with experience identifying expansion opportunities and supporting renewals.
Technical savvy and curiosity about complex systems; hands-on implementation is not required.
Calm, resourceful, and solutions-oriented under pressure.
High integrity, adaptability, and a team-first approach.

Responsibilities

Own a portfolio of large enterprise accounts from activation through adoption, renewal, and expansion.
Build trusted relationships with executive sponsors and develop relationships across finance, IT, and operations stakeholders.
Coordinate internal teams, including Deployments, to guide implementation and keep rollouts on track and connected to customer outcomes.
Lead executive business reviews and present adoption progress, ROI, and strategic roadmaps to senior leaders.
Drive change management within customer organizations to accelerate adoption and long-term usage.
Conduct discovery to uncover new use cases and identify upsell and cross-sell opportunities.
Partner with Account Executives to drive renewals and expansion.
Proactively manage account risk and develop mitigation plans to protect retention.
Share customer insights with Product, Engineering, and Marketing to inform the roadmap.