Enterprise Account Manager
About The Position
Riskified is seeking an Enterprise Account Manager to represent merchants within the company and help them maximize the value of Riskified’s services. The role manages and prioritizes merchant needs to support customer satisfaction and profitability, overseeing a portfolio of approximately 5–10 clients with an annual contract value of $6 million–$15 million or more. Clients may include Fortune 500 companies, big-box retailers, and travel merchants. The Account Manager collaborates with internal Product, Analytics, Data Science, Development, support, and operational teams to deliver customer outcomes and grow accounts. The role develops strategic account plans, builds executive relationships, advocates for customers, and identifies expansion and renewal opportunities. It uses data and KPIs to monitor account health and growth, aligns product capabilities with business results, and navigates complex sales cycles, negotiations, procurement processes, and escalations. The position is part of Riskified, a global ecommerce risk intelligence company. The NYC team works in a hybrid remote and in-office arrangement. Riskified describes its culture as collaborative, fast-growing, and focused on innovation, professional development, and community involvement.
Requirements
- Proven success managing large, strategic enterprise accounts with $5–10 million or more in annual revenue.
- Strong strategic thinking and business acumen, with the ability to translate customer needs into actionable plans.
- Exceptional relationship-building skills and experience engaging with C-suite stakeholders.
- Excellent communication, negotiation, and storytelling abilities, with a data-driven mindset.
- Demonstrated ability to lead cross-functional teams without formal authority.
- Comfort working in a fast-paced, ambiguous environment with a solution-oriented approach.
- High emotional intelligence, resilience, and a proactive mindset in managing customer challenges and opportunities.
Nice To Haves
- Deep understanding of the payments, fraud, and ecommerce landscape.
- Ability to quickly learn technical concepts.
Responsibilities
- Develop and execute multi-year strategic account plans aligned with client goals and internal growth targets.
- Build and deepen executive-level relationships across multiple functions within enterprise customers.
- Represent the voice of the customer internally and advocate for customer needs with product, support, and operational teams.
- Identify and close upsell, cross-sell, and renewal opportunities that deliver mutual value.
- Collaborate cross-functionally to ensure timely and successful delivery of solutions according to customer objectives.
- Use data and KPIs to monitor account health, usage trends, and growth potential.
- Drive customer success by aligning product capabilities with business outcomes and delivering continuous value.
- Navigate complex deal cycles, including pricing strategy, contract negotiations, and procurement processes.
- Manage escalations with professionalism, empathy, and urgency to protect customer relationships and business outcomes.
- Manage and prioritize the needs of a portfolio of approximately 5–10 clients.
Benefits
- Fully covered medical, dental, and vision insurance from the first day.
- Equity for all employees and stock-based awards for full-time regular employees.
- 401(k) with matching.
- Commuter benefits.
- Catered lunch and a fully stocked kitchen.
- Team events, happy hours, and birthday celebrations.
- Yoga, pilates, a soccer league, and wellness classes.
- Opportunities to volunteer and make an impact in local communities.
- Professional development resources, including global onboarding, sales bootcamp, skills-based courses, Udemy access, and lunch-and-learns.
- Company gifts and swag.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
