Enterprise Account Manager

Giftogram • Hanover Township, NJ

4d

About The Position

As an Enterprise Account Manager at Giftogram, you will own and grow a portfolio of the company’s largest and highest-potential customers. You will build on established relationships, understand each organization’s priorities, and help successful programs reach new teams, departments, and business units. The role focuses on expanding existing accounts rather than cold-starting new ones.

You will carry a revenue growth target and lead account strategy and expansion, acting as a trusted advisor, growth driver, and internal advocate. You will identify opportunities, bring the right customer stakeholders together, and turn ideas into purchases and sustained growth.

Requirements

• At least 5 years of experience in B2B account management, strategic sales, or customer success.
• A demonstrated track record of growing existing accounts, not only renewing them.
• Experience navigating large organizations with multiple stakeholders, departments, and procurement requirements.
• Ability to build credibility with stakeholders ranging from daily users to senior decision-makers.
• A consultative approach: asking effective questions, listening well, translating customer goals into practical proposals, and creating opportunities through research and outreach within existing accounts.
• CRM discipline and organizational habits to manage a complex book of business without overlooking important details.

Responsibilities

• Grow revenue within an assigned portfolio through proactive outreach, account planning, and multi-threaded relationships, building champions across HR, Marketing, Finance, and Procurement.
• Expand successful programs into new teams, locations, and use cases, including employee recognition, customer incentives, and recurring rewards, from discovery through purchase.
• Lead business reviews that connect program results to customer goals.
• Coordinate broader program needs, including billing, SSO, and integrations, and identify practical next steps.
• Maintain clear account plans, opportunity pipelines, and revenue forecasts in HubSpot.
• Coordinate internally to resolve issues that affect customer relationships or growth.
• Retain customer relationships and repeat spending while increasing Giftogram adoption across managed organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed