Enteprise Account Manager - Healthcare

Relay Network•Radnor, PA

11h

About The Position

Relay Network is the innovator of a new B2C channel designed for businesses to create more valuable customer relationships. Our HIPAA-compliant, personalized channel combines the timeliness of SMS with the multifaceted experience of scrolling feeds. By delivering exactly what customers need, when they need it, in a familiar format, we help organizations guide customers through dynamic journeys that support key customer actions within critical moments such as onboarding, care management, and adherence. Recognized by top industry analysts, Relay serves more than 100 industry-leading clients and more than 60 million end users across numerous verticals, including healthcare, financial services, and life sciences. Located in the Greater Philadelphia area, Relay is ranked one of the Top Workplaces by The Philadelphia Inquirer and prioritizes building dynamic, harmonious teams. Relay doesn't look for people who simply fit in, we look for individuals who continuously shape who we are.

Requirements

Proven work experience as an Account Manager or relevant role
8-10+ years of experience selling enterprise software solutions that requires consensus-building within a buyer’s organization
Experience with complex, high value SaaS deals in a healthcare vertical
Demonstrated success working directly with healthcare organizations
Proven history of exceptional quota attainment
Familiar with healthcare customer experience management, patient journeys, and satisfaction measurement tools
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organizations, including executive and C-level leaders in healthcare
Familiarity with customer experience management solutions, customer journeys, and customer satisfaction survey technologies (e.g. Net Promoter Score)

Nice To Haves

An ability to develop a business focused justification for the purchase of Relay that helps customers get their proposals funded and approved
Strong verbal and written communication skills
Knowledge of how to meet ambitious individual and team-wide sales quotas

Responsibilities

Develop, execute, manage, and own long-term account strategies and partnerships for our enterprise healthcare clients
Retain and expand accounts in addition to driving adoption
Negotiate contracts and close agreements to maximize revenue
Manage complex sales cycles for renewals and expansions
Develop trusted advisor relationships with key enterprise accounts, client stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to client needs and objectives
Understand the business and value experiences while also serving as an advocate for additional experiences to drive customer value and expansion
Work closely with Client Success Managers to analyze engagement data
Identify and develop areas of growth and improvement to meet goals and quotas
Identify and develop new business opportunities within existing clients (i.e. additional lines of business)
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders by preparing and delivering account status reports
Forecast and track key account metrics (e.e. quarterly results and annual forecasts)
Provide detailed, accurate, and timely sales plans and forecasting
Liaise with cross-functional internal teams to improve the entire customer experience