Healthcare Account Manager

IC System•Saint Paul, MN

1d•Hybrid

About The Position

At IC System, we’ve been a trusted leader in accounts receivable management since 1938, known for our integrity, client-centered approach, and commitment to ethical practices. Our goal is to help businesses thrive by creating lasting client relationships and ensuring positive outcomes. When you join IC System, you join a team that values integrity, teamwork, and innovation. The Healthcare Account Manager serves as the primary liaison between clients and IC System, ensuring strong relationships and successful outcomes. This role is responsible for onboarding new key clients, analyzing performance, and proactively managing client relationships to support retention and growth.

Requirements

5 years of Healthcare Revenue Cycle experience
Experience in a sales, account management, consulting or client facing role
Demonstrable ability to communicate, present and influence key stakeholders as appropriate
Direct experience demonstrating best-in-class customer service and relationship building skills
Ability to resolve disputes to a level that satisfies all parties
Great written and verbal communication skills for audiences of all levels
Up to 25% travel may be required nationally and will be asked to attend industry events from time to time

Responsibilities

Build and maintain strong client relationships, ensuring service levels consistently meet expectations
Collaborate with clients, programming, and operations to define project specifications and ensure successful execution
Consult with prospective and existing clients to propose solutions designed to meet client needs from technical and compliance perspectives
Review and analyze incoming and outgoing data files to support project design and implementation
Provide workflow processes and file specifications for client implementations
Review and approve programming of client data prior to final project implementation
Identify and pursue opportunities to expand services within existing accounts
Work with the Vice President of Healthcare and Continuous Improvement and the Vice President of Sales in the selling and negotiations necessary to retain and grow profitable clients
Secure new business referrals from existing client base
Attend trade shows, seminars, and industry events to promote services, strengthen relationships, and support sales efforts