Healthcare Account Manager

Beacon Communications•Eagan, MN

5h•Hybrid

About The Position

The Healthcare Account Manager (AM) helps Beacon clients maximize their systems and solutions investment. Based in the Eagan, MN metro market, this role covers healthcare accounts in greater Minnesota and Western Wisconsin. The position involves selling hardware and software solutions from the full Beacon Healthcare Line Card. The salary range for this role is between $60,000 - $85,000 USD, commensurate on relevant education, experience, and other job related factors. In addition, this position is eligible for commissions (which will be shared in more detail at a later time). The Healthcare Account Manager position is crucial in providing an exceptional customer experience. In this territory, you will be responsible for both named customers and strategic target accounts. The Healthcare Account Manager (AM) is tasked with achieving sales quotas and assigned account objectives. The AM must comprehend our customers' needs and strategic goals to identify how Beacon can best assist them in meeting their objectives. Concurrently, the AM should act as an influencer, connector, and coordinator to ensure that the appropriate Beacon Team is assembled at the right time to deliver the relevant Beacon products and services. The primary aim for each Account Manager is to gain the trust of our customers, become a valued technology partner, and expand Beacon Communications' market share. The successful AM will utilize the extensive resources available at Beacon Communications, including Implementation, IT, Service Delivery colleagues, as well as other sales and management resources. This role is responsible for coordinating company executive involvement with customer leadership and collaborating closely with Project Managers to ensure customer satisfaction and ongoing retention.

Requirements

Four-year college degree from an accredited institution
4+ years of prior sales experience is required in the role of Account Executive
Healthcare Industry experience is required
25-50% travel and a willingness to work a flexible schedule as required
Excellent communication skills, both written and verbal
Requires prolonged sitting, standing, bending, stooping and stretching
Requires manual dexterity and eye-hand coordination for data input
Occasionally lifts and carry items weighing up to 20 pounds
Must maintain a clear background check in order to satisfy customer jobsite badging requirements
Must be willing to submit to all vaccinations and screening tests required for customer jobsite badging protocol
Maintain a clear drug and alcohol screening protocol
30-40% travel requirement, as needed

Nice To Haves

Prior experience selling healthcare related software and services is highly desirable
Proven history of prospecting and acquiring new customers
Strong interpersonal and relationship-building skills
Strong presentation and communication skills
Interaction with customers at all levels including IT and C-level presentations

Responsibilities

Building and maintaining relationships with key stakeholders in their assigned accounts
Penetrating assigned accounts at both the IDN and facility level in the Healthcare – Acute & Post-Acute Care markets
Become a trusted advisor and subject matter expert in Critical Communication Technologies – including Rauland Nurse Call products/solutions, to meet the needs of their customer accounts
Promoting Beacon Communications' entire solution portfolio that includes Audio-Visual, Security and other Clinical Solutions including software
Maintaining an on-going account strategy for selling Beacon products and services to both named client accounts and New Logo accounts as assigned
Meeting and/or exceeding financial milestones, including, but not limited to, revenue, customer growth, and sales expenses
Managing forecasts, pipelines, and predictability for revenue achievement
Managing the entire sales and ownership cycle to ensure visibility into and predictability of the opportunity-to-close process
Ensuring the highest levels of professionalism with our internal and external customers
Acting as the Beacon representative to maintain positive relationships with all employees, customers, partners, and shareholders
Providing timely and positive resolution of escalated sales-related issues
Communicating with key customers, business partners, and executives on significant issues and accomplishments
Attend trade shows, training, and meetings as needed
Maintaining accurate CRM forecasting and pipeline management
Additional duties as needed