Enterprise Account Manager - Healthcare
Relay Network•Radnor, PA
About The Position
Relay Network is seeking an Enterprise Account Manager to own the commercial relationship within our existing client base and drive revenue through renewals, expansion, and new lines of business. The ideal candidate will own a defined portfolio of enterprise healthcare accounts, driving revenue through renewals, expansion ARR, and multi-line-of-business growth. This role involves partnering closely with the Client Success team while driving contract negotiations and growth strategy.
Requirements
- 8 to 10+ years of enterprise SaaS account management or commercial sales experience with direct quota ownership for renewals, expansion ARR, or both.
- Demonstrated experience managing large, complex accounts in the healthcare vertical including payers, health systems, or provider networks.
- Proven history of quota attainment in a commercial account management role.
- Strong understanding of healthcare buying cycles, stakeholder alignment, and the regulatory environment.
- Executive presence and credibility at the C-suite level.
- Disciplined CRM and forecasting habits.
- Entrepreneurial mindset with the ability to operate effectively in a growth-stage environment.
Nice To Haves
- Experience with customer experience management, member engagement, or patient journey platforms is a plus.
- Familiarity with NPS, CSAT, and engagement measurement tools.
Responsibilities
- Own a portfolio of enterprise healthcare accounts.
- Drive revenue through renewals, upsells, and expansion across multiple lines of business within each account.
- Develop and execute long-term account strategies that align Relay's platform to each client's clinical, operational, and financial priorities.
- Lead contract negotiations and renewal cycles and maintain accurate forecasting and account plans in Salesforce.
- Own executive-level commercial relationships including QBRs, strategy sessions, and contract discussions.
- Partner with Client Success Managers to analyze engagement data, identify expansion signals, and build business cases for additional investment.
- Identify and develop new business opportunities within existing clients across additional lines of business, new products, and expanded use cases.
- Maintain trusted advisor relationships with C-level and VP/Director-level stakeholders across each account.
- Communicate pipeline status and account health to internal leadership on a regular cadence.
Benefits
- Recognized as a Top Workplace by The Philadelphia Inquirer.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
