Account Manager (Healthcare) Account Manager (Healthcare)

Foundever®

11h•Hybrid

About The Position

The Account Manager is the primary client’s day-to day service delivery point of contact. Responsibilities include developing strong relationships with the client, connecting with key business stakeholders. They will respond to client queries and ensure implementations are deployed according to the plan. The Account Manager should ensure aligned Account Strategy and delivery to it across all areas of the business and relationship. They are the subject matter expert for product, policies, operations, quality, training, reporting and IT. The Account Manager should also understand the customer thoroughly, their strategy, their organization, company culture, pain points and needs, especially the not-so-obvious ones, and proactively offer win solutions to address and exceed the needs of the client. This is a hybrid role, candidate must be located and eligible to work in the EMEA region.

Requirements

3+ years in client management, preferably within the Healthcare and BPO industries
Proven experience in project management and team leadership
Fluency in English and another European language

Responsibilities

Measure client satisfaction and loyalty through the Net Promoter Score. Update with current scores and trends.
Track the percentage of clients retained over a specific period. Include recent retention rates.
Assess satisfaction with client management. Update with the latest survey results.
Measure response times to client issues. Report current average response and resolution times.
Evaluate the status of key clients as strategic partners. Provide updates on any changes in partnerships.
Report current figures for revenue, gross margin, and contribution margin. Compare against historical data.
Analyze budget vs. actuals to identify any discrepancies. Update with recent financial performance data.
Assess strategies for maintaining profitability while pursuing growth. Include recent initiatives or results.
Track the implementation of innovative solutions. Update with recent projects or initiatives.
Monitor the current pipeline of potential opportunities. Update with the latest figures and prospects.
Measure the value added to clients through services. Include recent metrics or feedback.
Evaluate diversification across accounts in terms of services and sectors. Provide updates on recent progress.
Assess financial, scope, geographical, and service diversification growth. Update with the latest performance metrics.
Measure employee satisfaction and engagement through the Employee Net Promoter Score. Update with the latest scores.
Track progress on team development initiatives and succession plans. Provide recent updates.