Enterprise Account Director

Internova Travel Group

1d•Remote

About The Position

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.

Requirements

Demonstrated success managing multi-million-dollar enterprise accounts in a global or complex regional context
Proven experience leading large-scale global account expansion with successful rollout across multiple countries
Ability to drive global program consistency while balancing local market requirements and operating models
Extensive understanding of local market nuances at a global scale, including supplier landscapes, regulations, and cultural considerations
Deep knowledge of corporate travel operations, technology, sourcing, and global servicing models
Strong understanding of how global touchpoints—online tools, offline servicing, partner agencies, and suppliers—impact enterprise data quality
Experience navigating global content disruption with a solutions-oriented mindset
Strong commercial acumen across deal structures, profitability, and value creation
Executive presence with exceptional communication and influence skills
Comfort operating in a matrixed, partner-led, performance-driven environment
High EQ, diplomacy, and ability to translate complexity into clear direction
Openness to market evolution, innovation, and emerging technology

Responsibilities

Own executive-level, strategic relationships across a portfolio of Enterprise-tier customers, ensuring satisfaction, retention, and revenue growth
Serve as the customer’s advocate within ALTOUR—coordinating internally across operations, program optimization, sourcing, finance, technology, and executive teams
Develop account plans, strategic roadmaps, and commercial initiatives tailored to each customer’s evolving global business and travel program needs
Drive revenue growth through expansion, upsell, and whitespace identification in partnership with Sales and Partner Network leadership
Collaborate with regional and in-country partner agencies to ensure seamless global delivery and consistent traveler and stakeholder experience
Lead complex global program expansion efforts, including onboarding new regions and countries while ensuring strong adoption of global standards
Drive consistent global program design and execution across online and offline servicing models through strong cross-functional collaboration
Own global alignment of operational processes, ensuring local delivery models integrate seamlessly into the broader global framework
Partner with regional stakeholders to navigate regulatory, cultural, content, servicing, and supplier nuances while maintaining global consistency
Ensure global data integrity by understanding how regional booking channels, traveler behavior, supplier content, and servicing workflows impact enterprise data quality
Anticipate and mitigate global content disruption (e.g., NDC, GDS fragmentation, supplier-direct strategies), proactively developing solutions
Act as a strategic advisor on market evolution, emerging technology, and innovation shaping the future of global travel programs
Lead executive-level conversations on program performance, cost containment, sustainability, traveler experience, and innovation
Ensure contractual SLAs, KPIs, and commercial commitments are met and continuously improved
Proactively manage executive reporting, QBRs/MBRs, and forecasting activities
Contribute to the evolution of ALTOUR’s Enterprise account management playbooks and mentor peers