Account Director, Enterprise

829 Studios•Boston, MA

1d•Remote

About The Position

The Enterprise Account Director serves as the senior strategic lead and primary point of accountability for high-value, complex client relationships. Requiring a high level of immersion, this role acts as a deeply embedded executive partner responsible for end-to-end strategic alignment, performance outcomes, and the overall health of the partnership across all marketing initiatives. The Enterprise AD serves as the senior strategic lead and primary point of accountability for high-value, complex client relationships, leading cross-functional teams to ensure delivery excellence. Navigating the complexities of enterprise-scale organizations, this role demands extensive experience managing multiple executive stakeholders, extended planning cycles, and high-visibility strategic initiatives. The Enterprise AD maintains full accountability for partnership health, end-to-end strategic alignment, and the identification of growth opportunities that drive long-term client impact.

Requirements

10+ years of experience in account management, client services, or digital marketing strategy
Proven track record of directing high-visibility, multi-channel enterprise engagements with substantial media oversight ($25M+ monthly), maintaining full accountability for budget orchestration, performance outcomes, and executive-level strategic communication
Clear ownership of retention, upsell, and revenue outcomes
Experience leading executive-level conversations
Ability to connect marketing performance to business outcomes
Agency or consulting experience working across cross-functional teams

Responsibilities

Serve as the senior strategic lead and primary point of accountability for a high-value enterprise partnership
Cultivate deeply embedded, trusted relationships with executive stakeholders, including C-suite, VP, and senior marketing leadership
Lead high-visibility executive conversations, including QBRs, annual planning, business reviews, and commercial renewal discussions
Serve as the primary escalation point for all strategic, operational, and client partnership challenges
Facilitate strategic decision-making by aligning marketing performance outcomes with broader business objectives and organizational realities
Uphold an exceptional standard of executive communication, professional discipline, and relationship management across all client interactions
Drive the evolution of long-term account strategy, ensuring continuous alignment between client business objectives, growth targets, and internal agency priorities
Synthesize complex performance data into high-level actionable insights and forward-looking strategic recommendations for executive review
Orchestrate integrated, cross-channel strategic planning in close collaboration with internal Strategy and channel leadership teams
Proactively identify and mitigate strategic risks, organizational shifts, and operational hurdles before they impact performance or partnership health
Ensure all strategic recommendations are grounded in enterprise realities, accounting for complex timelines, approval workflows, and internal dependencies
Maintain strategic clarity across high-visibility initiatives, ensuring cross-functional teams remain aligned to a unified vision and direction
Maintain full accountability for the retention strategy, account health, and client satisfaction across all assigned enterprise partnerships
Proactively identify strategic growth opportunities aligned with client business objectives, performance trends, and shifting organizational priorities
Direct scope development, renewals, forecasting, and long-term business planning in collaboration with senior agency leadership
Oversee engagement performance, delivery quality, and resource allocation to ensure optimal profitability and utilization efficiency
Function as the primary lead across all internal service lines supporting the engagement, including Paid Media, SEO, Analytics, Creative, Strategy, and Project Management
Ensure all workstreams are aligned, prioritized, and executed against a unified strategy
Drive accountability and clarity across teams, ensuring deliverables meet standards
Partner closely with Project Management to maintain operational rigor across timelines, scopes, and communication streams
Proactively escalate and resolve risks related to delivery, performance, or stakeholder concerns
Establish and refine scalable processes and best practices for managing enterprise engagements