Enterprise Account Director
About The Position
The Enterprise Account Director owns a small portfolio of Stacker’s largest brand clients—companies with 1,000 or more employees—and serves as their primary contact from kickoff through renewal. The role reports to the Manager of Enterprise Account Management and works closely with an Account Coordinator, Editorial, and the Value Team. It involves navigating complex client organizations, coordinating multiple stakeholders and reviewers, adapting processes to client needs, and demonstrating the value of each partnership. The position carries a quarterly renewal goal and responsibility for account expansion. Stacker helps brands and nonprofit newsrooms reach readers by preparing submitted content for syndication across a network of more than 3,000 trusted news publishers. The company is bootstrapped, remote-first, and focused on long-term results and sustainable growth. The Enterprise Account Director leads onboarding and client training, advises clients on developing publisher-ready content in partnership with Editorial, and keeps programs on track through regular communication, approval follow-up, and contract pacing. The role analyzes performance data and prepares business reviews, monitors account risks, identifies expansion opportunities with support from Sales, maintains accurate CRM records, and contributes to improving the enterprise onboarding playbook. The position is fully remote.
Requirements
- 4–6+ years of experience in account management, client services, or customer success, including experience with large or multi-stakeholder clients.
- Experience owning renewal and expansion targets.
- Working understanding of SEO, content marketing, earned media, or digital PR, including the ability to explain the value of canonical links or regional pickups.
- Confidence working with senior clients and explaining when and why a draft will not work.
- Comfort interpreting performance data using tools such as Google Analytics, Search Console, Ahrefs, or SEMrush.
- Clear writing and strong organizational skills for managing multiple stakeholders per account.
Nice To Haves
- Agency, newsroom, or PR background.
- Familiarity with GEO or AI search.
- Experience navigating procurement or legal review.
Responsibilities
- Lead client kickoff and onboarding, map stakeholders and approvers, set up portal access and communication channels, train client teams on editorial guidelines, and agree on goals and reporting schedules.
- Help clients turn internal or promotional material into stories publishers are likely to pick up, including suggesting framing, disclosures, independent sources, and relevant angles in partnership with Editorial.
- Hold regular client syncs, track program pacing against contracts, follow up on approvals, and flag issues that could delay output.
- Collect and interpret pickups, impressions, backlink, and AI search data, connect results to client goals, and prepare business reviews for client leadership.
- Monitor account health and risk signals, and bring an early response plan to the manager.
- Identify potential account expansion opportunities across teams, product lines, or regions, and work with Sales to pursue them.
- Maintain accurate CRM notes, contacts, health scores, and renewal dates.
- Share feedback to improve the enterprise onboarding playbook.
- Own quarterly renewal goals and account expansion.
Benefits
- Equity program.
- Unlimited PTO.
- Three months of paid parental leave.
- 401(k) match.
- Full health and dental coverage.
- Life insurance and short-term disability coverage.
- Team events and retreats.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
