Enterprise Account Coordinator

Vetster•Toronto, ON

1d•CA$55,000 - CA$65,000•Hybrid

About The Position

Vetster is seeking an Enterprise Account Coordinator to support the day-to-day success of our most high-profile enterprise relationships. This role plays a pivotal part in delivering exceptional partner experiences, driving measurable outcomes, and ensuring long-term retention and growth. This is a hands-on, execution-focused role built around operational excellence, account management, and reporting. You will be the primary point of contact for active VFB and VFG accounts — owning onboarding, renewals, inbound requests, and performance reporting across a growing portfolio of enterprise partners. The ideal candidate thrives in a high-volume, fast-paced environment and finds genuine satisfaction in keeping a large book of business running smoothly. You’re organized, process-driven, and comfortable with data — equally at home in a spreadsheet, a CRM, and a client-facing email thread. This role will grow in scope as the VFB/VFG business scales. Reporting directly to the VP of Enterprise, this role blends relationship management, operational oversight, and reporting rigor. You’ll be a key player in ensuring our enterprise business retains and grows — and in building the infrastructure that lets us scale efficiently. Please note that this is a hybrid role, with a minimum of 2 days per week in our midtown Toronto office, located at 14 Birch Avenue.

Requirements

2–4 years of experience in account management, client success, or program coordination — ideally in a B2B or SaaS environment
Highly organized and process-oriented — you keep tidy records and stay on top of a busy queue
Comfortable with data: you can build a clean report, spot a trend, and communicate it clearly
Strong written and verbal communicator — professional and reliable in client-facing situations
Self-starter who doesn’t need a lot of hand-holding to manage a full book of business
Experience with CRM tools and strong spreadsheet proficiency

Nice To Haves

Experience in benefits, insurance, HR tech, or health services is a plus
Familiarity with project management platforms (e.g. Jira, Confluence, etc.) is an asset

Responsibilities

Act as the day-to-day point of contact for a portfolio of active VFB/VFG accounts
Build and maintain trusted relationships with partner stakeholders
Deliver ongoing reporting, utilization updates, and program insights to ensure alignment and value realization
Coordinate renewals and ensure no account falls through the cracks
Serve as the internal advocate for partner needs, priorities, and feedback
Lead onboarding coordination for new VFB/VFG accounts — timelines, documentation, access, and communications
Work cross-functionally with ops, product, and CE to ensure smooth program launches
Own timelines, deliverables, and internal communications related to partner programs
Build and maintain partner-facing reports on utilization, engagement, and program performance
Track account health metrics and flag risks or opportunities to the VP
Improve and standardize reporting templates and cadences as the portfolio grows
Help build the systems and playbooks that allow us to manage a much larger account base efficiently
Maintain CRM hygiene and internal account documentation
Identify repetitive tasks that can be templatized or automated