Client Account Coordinator - Enterprise Fleet Management

Enterprise Holdings•Kansas City, KS

20h•Remote

About The Position

As we continue to build our team in support of our vision to be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility, is excited to announce the opening of a Client Account Coordinator - Collections Team! The Client Account Coordinator is a collections role that is responsible for the accounting administrative functions within Fleet Management. Those functions include, but are not limited to, researching billing questions and contacting customers on accounts receivable balances. In addition, the Client Account Coordinator will be the main point of contact for accounts receivable and billing questions for the local sales teams, administrative offices and external customers. The ideal candidate is a team player who is detail-oriented, organized and has the ability to develop relationships while displaying excellent customer service.

Requirements

Must currently live in Kansas City, KS/MO area
Minimum 2 years accounting, billing or AR experience
Minimum 2 years customer service experience
Intermediate proficiency with MS Excel
Must have the ability to meet all work from home technical requirements
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Ethics & Values
Executing
Customer Service
Detail-Oriented
Problem Solving
Communication
Resilience
Terrestrial cable or fiber internet connections are strongly preferred. Satellite internet connections are not supported
High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)

Nice To Haves

Accounting Software knowledge preferred (Quickbooks, PeopleSoft Financials, etc)
Some college coursework in Accounting or Business preferred

Responsibilities

Research and contact customers on accounts receivable balances on a daily basis via phone and email to obtain payment and negotiate a payment plan when necessary.
Act as a subject matter expert for billing and AR by providing timely and accurate responses to escalated issues/questions from both the local office and customers
Identify customers that are in a risky position and provide problem resolution when needed
Pro-actively escalate problem accounts to AR Supervisor, AR Manager, and group Finance Managers based on risk / equity position, amount of past due and bad debt impact
Complete detailed account reconciliations and apply payments to ensure all rules of asset backed financing are followed
Perform account maintenance in PeopleSoft AR in compliance with accounting policies
Partner with other departments and local offices to research and process billing and accounting transactions
Review, research, and clear AR balance sheet accounts
Manage banking information of customers for automatic and manual electronic funds transfers
Other duties as assigned