Client Account Executive, Enterprise

Dialpad•Tempe, AZ

About The Position

About Dialpad More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic .

Requirements

7+ years of sales experience in an ever-changing environment.
UCaaS / CCaaS experience strongly preferred.
Proven success in meeting and exceeding revenue targets with either a New Business or Client Sales background.
Ability to communicate, present, and influence key stakeholders and decision-makers.
Experience providing timely and accurate forecasts to sales leadership.
Excellent time management and organizational skills with the ability to track complex details.
Experienced with CRM software (e.g., Salesforce) and G Suite tools (Google Sheets).

Responsibilities

Providing best-in-class account management across a portfolio of existing Dialpad customers while growing year-over-year revenue.
Serving as a consultant to the client, demonstrating the value of what's possible through the implementation of additional Dialpad product suite offerings.
Developing and executing a sales strategy for their book of business.
Meeting or exceeding sales and revenue goals and objectives.
Overall customer relationship management, and customer satisfaction.
Ensuring our customers are consistently realizing the value of their account, driving positive outcomes for both the customer and Dialpad.
Owning the sales process from start to finish for a portfolio of customers.
Working closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.
Creating an account plan for how you will achieve your quarterly goals.
Cultivating relationships with our customers to gain insight into customer strategy and expansion plans.
Working leads and generating pipeline.
Achieving or exceeding quarterly revenue goals.
Serving as a Dialpad expert and becoming a trusted advisor and resource for your customers.
Identifying customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program.
Becoming an advocate for the customer back to Dialpad.