Enteral Services Supervisor

Option Care Health•Springfield, IL

About The Position

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States, with over 8,000 team members including 5,000 clinicians. The company provides compassionate care for patients with acute and chronic conditions in all 50 states, re-imagining the infusion care experience. Option Care Health is committed to developing an inclusive, respectful, engaging, and rewarding culture, investing in attracting, hiring, and retaining top talent. The Enteral Services Supervisor role involves developing, monitoring, coaching, and managing staff, ensuring employee development through orientation, training, objective setting, policy communication, and constructive discipline. This role builds employee morale, motivation, and loyalty, fostering a team-like environment. The supervisor ensures patients receive supplies within guidelines, promotes formulary conversion, approves non-formulary escalations, and safeguards patient information confidentiality. They also monitor adherence to policies, evaluate KPIs, assist with training, and handle day-to-day issues, escalating clinical issues to a Dietitian when necessary. Collaboration with CMC staff for problem-solving and service improvement is also a key aspect. The supervisor must also be able to perform all duties of a Nutrition Care Coordinator and Nutrition Care Specialist when needed and support on-call enteral teammate rotation.

Requirements

High School Diploma and 1 year of related supervisory experience or at least 3 years of relevant enteral experience with demonstrated progression.
Previous experience as an Nutrition Care Coordinator or Specialist.
Excellent verbal and written communication skills; detail oriented.
Flexible and able to work effectively in multidisciplinary team.
Experience ordering products and coordinating deliveries, medical records, reimbursement and/or nutrition.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).

Nice To Haves

Associates or Bachelors degree.
Knowledge of basic medical terminology.

Responsibilities

Develops, monitors, coaches and manages staff, ensuring the development for employees through orientation, training, establishing objectives, communication of policies and processes, constructive discipline.
Builds employee morale, motivation and loyalty and fosters a team-like environment.
Provides patients with supplies within guidelines established and promotes formulary conversion where indicated.
Approves non-formulary escalations, coordinating with Manager and CMC Directors of Operations per escalation process.
Observes legal and ethical guidelines for safeguarding the confidentiality of patient information.
Ensures that team is adhering to enteral order renewal process, running reports and completing audits as needed.
Assists Manager with monitoring adherence to policies and procedures and performs audits as designated manager.
Assists with monitoring and evaluating direct reports’ KPIs including productivity, performance, and compliance to ECOE processes, including enteral formulary compliance of both formula and supplies and maintenance of accurate enteral orders.
Assists with training new Nutrition Care Coordinators and Nutrition Care Specialists as assigned, conducts ongoing training and skills assessment as necessary.
Assists staff with any day to day issues and escalating issues when necessary to the Manager.
Identifies and escalates clinical enteral issues beyond capability of position to the Dietitian.
Collaborates with CMC staff to problem solve, fulfill service recovery and improve coordination of care.
Able to perform all duties of the Nutrition Care Coordinator and Nutrition Care Specialist as assigned or when needed to support the business.
Accepts other responsibilities and duties that may be assigned.
Required to support on-call enteral teammate rotation in escalation and/or when enteral teammate not available.