Enteral Services Supervisor

Option Care Health•Springfield, IL

About The Position

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States, with over 8,000 team members including 5,000 clinicians. The company provides compassionate care for patients with acute and chronic conditions in all 50 states, re-imagining the infusion care experience. Option Care Health is committed to developing an inclusive, respectful, engaging, and rewarding culture, valuing diverse talents, backgrounds, and perspectives. For over 40 years, the company has offered adult and pediatric patients an alternative to hospital infusion therapy, delivering high-quality infusion services for nearly all patients with acute and chronic conditions across the United States, resulting in high quality outcomes at a significantly reduced cost. The company operates more than 70 infusion pharmacies and 100 alternate treatment sites, guided by its purpose to provide extraordinary care through a comprehensive approach including intake coordination, insurance authorization, financial assistance resources, education, and customized treatments. The Enteral Services Supervisor role involves developing, monitoring, coaching, and managing staff, ensuring employee development through orientation, training, objective setting, policy communication, and constructive discipline. This role builds employee morale, motivation, and loyalty, fostering a team environment. The supervisor ensures patients receive supplies within guidelines, promotes formulary conversion, approves non-formulary escalations, and safeguards patient information confidentiality. They also monitor adherence to policies, evaluate direct reports' KPIs, assist with training, and handle day-to-day issues, escalating clinical enteral issues to the Dietitian when necessary. The supervisor collaborates with CMC staff to problem-solve and improve coordination of care and is capable of performing all duties of a Nutrition Care Coordinator and Nutrition Care Specialist as needed.

Requirements

High School Diploma
1 year of related supervisory experience or at least 3 years of relevant enteral experience with demonstrated progression.
Previous experience as an Nutrition Care Coordinator or Specialist.
Excellent verbal and written communication skills; detail oriented
Flexible and able to work effectively in multidisciplinary team
Experience ordering products and coordinating deliveries, medical records, reimbursement and/or nutrition
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling
Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns

Nice To Haves

Associates or Bachelors degree
Knowledge of basic medical terminology

Responsibilities

Develops, monitors, coaches and manages staff, ensuring the development for employees through orientation, training, establishing objectives, communication of policies and processes, constructive discipline.
Builds employee morale, motivation and loyalty and fosters a team-like environment.
Provides patients with supplies within guidelines established and promotes formulary conversion where indicated.
Approves non-formulary escalations, coordinating with Manager and CMC Directors of Operations per escalation process.
Observes legal and ethical guidelines for safeguarding the confidentiality of patient information.
Ensures that team is adhering to enteral order renewal process, running reports and completing audits as needed.
Assists Manager with monitoring adherence to policies and procedures and performs audits as designated manager.
Assists with monitoring and evaluating direct reports’ KPIs including productivity, performance, and compliance to ECOE processes, including enteral formulary compliance of both formula and supplies and maintenance of accurate enteral orders.
Assists with training new Nutrition Care Coordinators and Nutrition Care Specialists as assigned, conducts ongoing training and skills assessment as necessary.
Assists staff with any day to day issues and escalating issues when necessary to the Manager
Identifies and escalates clinical enteral issues beyond capability of position to the Dietitian
Collaborates with CMC staff to problem solve, fulfill service recovery and improve coordination of care
Able to perform all duties of the Nutrition Care Coordinator and Nutrition Care Specialist as assigned or when needed to support the business.
Accepts other responsibilities and duties that may be assigned.
Required to support on-call enteral teammate rotation in escalation and/or when enteral teammate not available.