Enrollment Technician

Blue Cross Blue Shield of Wyoming•Cheyenne, WY

7d•Hybrid

About The Position

As an Enrollment Technician with BCBSWY, you will ensure that member information is added and maintained on our system accurately and in a timely manner. This may include adding new members, processing terminations, and making updates to member demographic information such as names, addresses, and phone numbers. You will be a critical part of our dynamic team by becoming familiar with the eligibility rules across multiple types of business, as well as with applicable State and Federal guidelines pertaining to insurance membership. As a front-facing ambassador of BCBSWY, you will correspond in writing, via telephone, and through e-mail with salespeople, clients, vendors, other internal departments, and applicants regarding eligibility, incomplete applications/changes, and other enrollment questions. Additional accountabilities include processing HIPAA release of information forms, updating coordination of benefit details, ordering and validating member ID cards, logging returned mail, preparing documentation for scanning, and quality control of enrollment updates.

Requirements

High school diploma or equivalent.
One to two years of office experience.
Strong attention to detail.
Excellent written and verbal communication skills.
Understanding of legal and contractual language.
Ability to use computers and associated software programs.

Nice To Haves

Prior insurance experience is preferred.

Responsibilities

Ensure member information is added and maintained on the system accurately and in a timely manner.
Add new members.
Process terminations.
Make updates to member demographic information (names, addresses, phone numbers).
Become familiar with eligibility rules across multiple types of business.
Become familiar with applicable State and Federal guidelines pertaining to insurance membership.
Correspond in writing, via telephone, and through e-mail with salespeople, clients, vendors, other internal departments, and applicants regarding eligibility, incomplete applications/changes, and other enrollment questions.
Process HIPAA release of information forms.
Update coordination of benefit details.
Order and validate member ID cards.
Log returned mail.
Prepare documentation for scanning.
Perform quality control of enrollment updates.

Benefits

Best-In-Class Health Insurance at minimal to no-cost for BCBSWY employees.
Highly competitive compensation.
Annual compensation program review for competitive market match.
Eligible for annual merit increases.
Monthly incentives based on individual and company performance (for eligible employees).
Generous performance-based commissions (for Sales Team members).
Medical, dental, vision insurance.
401(k).
Life insurance.
Paid time off (PTO).
10 paid holidays in addition to PTO annually.
8 paid volunteer hours.
Various wellness programs.
Dress code of "Dress for Your Day!" (can mean jeans every day depending on role).