Enrollment Lead

BetterHelp

4h•$60,000 - $80,000•Remote

About The Position

BetterHelp is the world's largest online therapy service, aiming to make mental health care more accessible. The Enrollment Lead will oversee and execute payer enrollment activities for providers within their national behavioral health network. This role requires expertise in payer enrollment requirements and processes, day-to-day execution, quality oversight, and workflow coordination for enrollment specialists or contractors. The Lead will collaborate with internal stakeholders and external payer representatives to ensure timely, accurate, and compliant provider enrollment.

Requirements

3+ years of experience in provider credentialing and payer enrollment, preferably in behavioral health or healthcare services
Demonstrated expertise in commercial, Medicare, and Medicaid enrollment processes
Experience leading or mentoring team members in an operational setting
Strong knowledge of CAQH, NPI, PECOS, and payer enrollment portals
Excellent organizational, problem-solving, and communication skills
Payer relations and escalation management
Process improvement and documentation

Nice To Haves

Experience working in a national or multi-state provider organization
Familiarity with NCQA standards and delegated credentialing environments
Experience partnering with revenue cycle or billing teams
Bachelor’s degree or equivalent relevant experience

Responsibilities

Lead end-to-end payer enrollment and revalidation activities for behavioral health providers across commercial, Medicare, and Medicaid plans.
Ensure accurate and timely submission of initial enrollments, re-credentialing, and demographic updates.
Monitor enrollment timelines, identify risks or delays, and implement corrective actions to meet operational SLAs.
Serve as an escalation point for complex or stalled enrollment cases.
Provide day-to-day guidance, training, and support to enrollment specialists and/or contractors.
Review enrollment submissions for accuracy, completeness, and compliance with payer and regulatory requirements.
Develop and maintain standardized workflows, checklists, and best practices.
Support onboarding and ongoing performance management of enrollment contractors.
Act as a primary point of contact with payer enrollment departments and credentialing vendors.
Build and maintain strong payer relationships to resolve issues and improve turnaround times.
Partner with internal teams including Credentialing, Provider Operations, Compliance, and Revenue Cycle to align enrollment activities with organizational goals.
Track and report enrollment metrics, volumes, turnaround times, and approval rates.
Identify process gaps and recommend operational improvements to increase efficiency and scalability.
Support audits, delegated credentialing requirements, and payer inquiries as needed.