Enrollment Specialist

Collegis Education • Oak Brook, IL

97d • Hybrid

About The Position

The Enrollment Specialist guides prospective students as they explore educational opportunities and decide to enroll in programs aligned with their goals. The role supports students through the admissions process with education, outreach, and guidance, helping them enroll and begin their academic journey. The specialist serves as a primary point of contact, conducts consultative conversations and multi-channel follow-up, and supports students from application through their first week of enrollment.

This is a hybrid role with an onsite schedule of 2–3 days per week. Employees must maintain reliable home internet with minimum speeds of 100 Mbps download and 10 Mbps upload to support Salesforce, CXone, and student outreach activities. Verizon and T-Mobile 5G home internet services may not be compatible with some required systems. A wired Ethernet connection is strongly preferred and may be required if Wi-Fi affects call quality or system performance.

Collegis Education partners with higher education institutions to provide technology, marketing, and enrollment solutions supporting the student lifecycle.

Requirements

• Ability to work a flexible schedule.
• At least 2 years of consultative sales, recruiting, or customer service experience.
• Self-motivation and an entrepreneurial spirit, with a desire to work in a fast-paced environment.
• Ability to connect relevantly with prospective students at different life stages and from diverse backgrounds and experiences.
• Demonstrated ability to exceed expectations, influence others, and meet deadlines.
• Passion and enthusiasm for education.
• Bachelor's degree or equivalent work experience required.
• Maintain a home internet connection with at least 100 Mbps download and 10 Mbps upload speeds.
• Use of a wired Ethernet connection may be required if Wi-Fi affects call quality or system performance.

Responsibilities

• Serve as the primary inbound and outbound contact for prospective students, providing a consultative phone experience that builds trust and confidence.
• Conduct structured outbound call campaigns and multi-channel follow-up through phone, text, email, and chat to engage prospective students and support enrollment outcomes.
• Hold needs-based discovery conversations, present program benefits, address objections, and guide students toward enrollment decisions.
• Mentor students from the application process through their first week of enrollment.
• Meet and exceed performance metrics for call volume, contact rates, conversion goals, and service standards while maintaining compliance and providing an exceptional student experience.
• Maintain accurate student records in CRM systems, document interactions, schedule follow-ups, and support progression through the enrollment pipeline.
• Maintain knowledge of the college's programs, services, and competitors.
• Maintain contact with business and/or high school communities and student service organizations as necessary.
• Guide students through admissions processes and topics including entrance exams, applications, transfer-of-credit policy, financial aid, class schedules, orientation, and background checks.
• Comply with Collegis and partner school policies.
• Follow information security policies appropriate to company data sensitivity and report security-related issues.
• Reduce the risk of theft, fraud, or misuse of information assets by maintaining security and patch management for team services.

What This Job Offers

• Job Type: Full-time