Enrollment Specialist

FAMILY RESOURCE CENTER OF NORTHWEST OHIO INC•Findlay, OH

48d•$15 - $17•Onsite

About The Position

This role involves delivering customer service to clients, clinicians, and stakeholders by identifying the best financial options and enrolling potential clients with appropriate financial resources. The Enrollment Specialist will be the first point of contact for clients, assisting them through the registration process, educating them on payment methods, and helping them apply for assistance programs. This includes enrolling patients with insurance, Board, and Medicaid, and following through with mental health board enrollments to ensure successful payment. The specialist will also be responsible for accurate data collection during client registration, ensuring forms are completed and scanned into client charts, examining account activity, identifying potential problems, and initiating resolutions. Additionally, they will understand front desk operations and billing workflows, communicate requirements and potential issues, notify clients of important information, and complete pre-registration by phone for new clients.

Requirements

HSD/GED
Customer service skills
Ability to work with a variety of team members in different departments
Regularly use various computer apps including Microsoft Office, HRIS, EHR and other online systems, with multiple logins often simultaneously
Ability to obtain an Ohio Driver's License
Maintain auto insurance
Earn CPR/First Aid certification
Willing to submit to background check and fingerprinting

Nice To Haves

Preferred experience in a healthcare role related to registration, billing, claims, or insurance

Responsibilities

Deliver customer service to clients, clinicians, and stakeholders.
Discover the best financial options for clients.
Engage and enroll potential clients with the most appropriate financial resources.
Welcome clients and assist them through the registration process.
Educate clients, guardians, and/or client's family members on methods of payment for services.
Work with eligible clients to apply for applicable assistance programs.
Advise clients on appropriate payment plans.
Enroll patients with insurance, Board, and Medicaid.
Follow through with mental health board enrollments to ensure payment is successful.
Assure accurate data is collected while performing client registration functions.
Ensure appropriate forms are being completed and scanned into the clients' charts through various systems.
Examine account activity, identify any potential problems, and initiate appropriate actions/resolutions.
Understand the ins and outs of the front desk operations and billing workflow.
Communicate requirements and any potential issues related to front desk operations and billing.
Notify clients of any important information that they need to be aware of prior to their appointment.
Complete pre-registration by phone for clients who are scheduled for their first appointment.