Enrollment Specialist - Bi-lingual

Thyme Care • Remote, United States

4d • Remote

About The Position

Thyme Care’s Enrollment Specialist speaks with prospective members who are eligible for the program, explains its services, and encourages them to enroll in free support throughout their cancer journey. As an initial point of contact, the specialist builds trust by listening carefully, understanding each member’s needs, and documenting their needs and preferences so the care team can support them effectively.

The role involves making approximately 80–100 outbound calls per day, following care team policies and procedures, and meeting quality and productivity goals. Specialists obtain member consent, conduct enrollment surveys, identify and escalate urgent needs, and participate in coaching and development sessions. The position reports to the Enrollment Specialist Team Lead.

This is a full-time, non-exempt position paying $24.03 per hour. Candidates bilingual in English and Spanish may receive an additional $1.50 per hour worked, subject to a language proficiency assessment. Exceptional performance may qualify for a discretionary bonus of up to $833 per month ($10,000 annually); new hires may participate after completing the 90-day probationary period. The schedule is 9:00 a.m.–5:30 p.m. Eastern, Monday through Friday. The employee must be located in the lower 48 United States and work in a private, quiet, secure environment with reliable high-speed internet.

Requirements

• Experience in a sales role, including the ability to build trust, listen deeply, and overcome objections; alternatively, recent college graduates should have at least one year of experience in a fast-paced environment.
• Clear and articulate communication skills, with strong listening and rapport-building abilities.
• Ability to meet daily, weekly, and monthly goals.
• Humility and willingness to seek and apply feedback.
• Comfort using Zoom, Google Suite, and Slack, and ability to learn new technologies with minimal guidance.
• Ability to work in a private, quiet, and secure environment throughout scheduled shifts to protect member privacy and comply with healthcare privacy laws.
• Reliable, high-speed internet, with the ability to check or verify connectivity before joining.
• Must be located within the lower 48 United States.
• Must work the stated Monday-through-Friday schedule, 9:00 a.m.–5:30 p.m. Eastern.

Nice To Haves

• Experience in a healthcare environment, a startup, or a sales capacity.
• Bilingual English and Spanish skills; additional pay is subject to a language proficiency assessment.

Responsibilities

• Make approximately 80–100 outbound calls to prospective members each day, depending on assignment.
• Inform eligible members about Thyme Care’s services and how the program can support them during their cancer care journey.
• Build trusting relationships with members through listening, empathy, and understanding their needs.
• Explain the program’s benefits and value to members and caregivers and encourage enrollment.
• Obtain member consent and conduct enrollment surveys.
• Document member needs and preferences according to documentation standards.
• Identify and escalate urgent member needs.
• Follow care team policies and procedures, escalation pathways, and communication best practices.
• Participate in coaching and development sessions and apply feedback to meet quality and productivity goals.

Benefits

• Choice of medical, dental, and vision insurance plans.
• Generous vacation policy for full-time employees.
• Potential discretionary performance bonus of up to $833 per month, or $10,000 annually, after successful completion of the 90-day probationary period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed