Enrollment Specialist (Remote)

Cortica•San Diego, CA

3d•Remote

About The Position

Cortica is seeking an Enrollment Specialist to support families throughout the application, decision, and enrollment process. Reporting under the general direction of the Head of Client Experience, this role provides information and support to prospective patients and aims to deliver a positive, patient-centered experience throughout the enrollment cycle. The Enrollment Specialist works with families, providers, scheduling team members, and Cortica staff to coordinate documentation and appointments, maintain accurate records, and help move inquiries through enrollment efficiently. This is a remote position, and candidates must reside in one of the states listed in the job posting.

Requirements

Knowledge of Microsoft Word, Excel, and internet applications.
Knowledge of administrative and clerical procedures and systems, including word processing, managing files and records, designing forms, and office procedures and terminology.
Strong verbal and written communication skills.
Customer service experience, preferably over the phone.
Must reside in one of the following states: AL, AZ, AR, CA, CO, CT, DE, FL, HI, ID, IL, IA, KS, LA, MD, MA, MS, NV, NJ, NY, NC, OH, PA, RI, TN, TX, VA, WA, or WI.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Serve as the primary contact for incoming patient inquiries and guide families through the enrollment process.
Support patients and families in completing documentation on time, including engaging providers to obtain documents such as referrals.
Schedule initial medical evaluations, care plan meetings, and evaluations across multiple disciplines to support a rapid inquiry-to-enrollment cycle.
Process enrollment documentation accurately and on time, and maintain and update systems of record such as Salesforce and Athena.
Participate in developing team knowledge and assist enrollment team members in response to requests for help.
Provide warm, caring, and excellent patient relations by phone, email, and other interactions.
Work collaboratively with scheduling team members and Cortica staff to support and understand scheduling for services.
Respond accountably and promptly to incoming phone inquiries and web form submissions, ensuring timely follow-up in accordance with established Service Level Agreements.
Adjust work hours as needed to meet department needs.
Oversee and perform clerical procedures requiring independent judgment, ingenuity, and initiative in using computers and other equipment.