Enrollment Specialist (Remote)

Cortica - Neurodevelopmental•San Diego, CA

5h•$23 - $25•Remote

About The Position

Cortica is seeking an Enrollment Specialist to join its multidisciplinary team. Under the general direction of the Head of Client Experience, this role provides information and support to families navigating the application, decision, and enrollment process. The specialist supports prospective patients throughout the enrollment cycle, with a focus on a positive, patient-centered experience. Cortica is a healthcare company focused on treatment for children with neurodevelopmental differences. Its mission is to design and deliver life-changing care for children, families, and communities. The company describes its culture as inclusive and diverse, and states that employment decisions are based on qualifications and ability to perform job responsibilities. This is a remote role, and Cortica is currently considering only candidates who reside in the following states: AL, AZ, AR, CA, CO, CT, DE, FL, HI, ID, IL, IA, KS, LA, MD, MA, MS, NV, NJ, NY, NC, OH, PA, RI, TN, TX, VA, WA, WI. The stated base pay range is $23 to $25.31 per hour, with compensation determined by skill level, relevant experience, education, and location.

Requirements

Knowledge of Microsoft Word, Excel, and internet applications.
Knowledge of administrative and clerical procedures and systems, including word processing, managing files and records, designing forms, and office procedures and terminology.
Strong verbal and written communication skills.
Customer service experience, preferably over the phone.
Must reside in one of the states currently considered: AL, AZ, AR, CA, CO, CT, DE, FL, HI, ID, IL, IA, KS, LA, MD, MA, MS, NV, NJ, NY, NC, OH, PA, RI, TN, TX, VA, WA, or WI.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Serve as the primary interface for incoming patient inquiries and guide families through the enrollment process while providing a positive, patient-centered experience.
Support patients and families in completing documentation on time, including engaging providers to obtain documentation such as referrals on the patient's behalf.
Schedule initial medical evaluations, care plan meetings, and evaluations, coordinating across multiple disciplines to accelerate the inquiry-to-enrollment cycle.
Process enrollment documentation accurately and on time, and maintain and update systems of record such as Salesforce and Athena.
Participate in developing knowledge and support enrollment team members by responding to requests for assistance.
Demonstrate excellent patient relations during phone, email, and other interactions, engaging patients in a genuine, warm, and caring manner.
Collaborate with scheduling team members and Cortica staff to support and understand overall service scheduling.
Respond accountably and promptly to incoming phone inquiries and web form submissions, ensuring timely follow-up in accordance with established Service Level Agreements.
Remain flexible with work hours to meet department needs.
Oversee and perform a wide variety of clerical procedures requiring independent judgment, ingenuity, and initiative in using computers and other equipment.