Enrollment Specialist/Recruiter

Ivy Tech Community College•Marion, IN

2d•Hybrid

About The Position

The Enrollment Specialist/Recruiter must be proficient with processes related to Admissions, Financial Aid, Recruiting, Assessment, first semester advising, and work effectively with Student Affairs to assist students. Provides support for students as they navigate the college system after applying to the College through a student’s first several weeks of their first semester. Emphasis will be placed on guiding new applicants through their enrollment steps from the point of being admitted to the College, to course registration for their first semester, and through the first weeks of class to increase their level of success in the first semester. Assists students in identifying challenges, defining goals, and accessing campus and community resources that will foster student persistence. An ES is proficient with processes related to Assessment, First Semester Advising, Registration, and Financial Aid Support/Business Support.

Requirements

Associate degree; Bachelor’s preferred.
Minimum one year of relevant experience.
Prefer at least two years of direct experience in one or more of the following: recruiting, financial aid, admissions, or higher education.
Demonstrated experience in managing multiple projects.
Must possess excellent “people” skills including working successfully with diverse populations, including college and school personnel, teachers and prospective students, as well as employers and working adults.
Previous computer and database experience required.
Must possess a willingness and an ability to travel and work a flexible schedule that will occasionally include evening and weekend events.
Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Responsibilities

Conduct targeted outreach to newly admitted students to coach them through their next steps and help prepare them through the first weeks of classes
Manage caseload in a manner that promotes enrollment and student success through proactive interactions and interventions
Maintain and monitor case notes in electronic student record systems
Answer questions and assist students with processes related to assessment/placement questions and reviewing/applying assessment waivers
Advising students, maintain current knowledge on degree programs, prerequisites, and other advising or course information necessary to provide accurate course scheduling
Counsel and assist students with online registration process, answer questions and assist students with Degree Tracker
Manage, effectively track, engage, and recruit prospective students through the use of a client relationship management (CRM) tool.
Use the CRM to assess the effectiveness of various outreach efforts and adjust based on conversion and enrollment data
Assist and recruit prospective students in applying to Ivy Tech and respond to inquiries.
Contact, collect and process information from potential students.
Answer questions and assist with inquiries and completion of items related to the application for financial aid (FAFSA), verification, loan program eligibility and requirements.
Answer questions and assist students with processes related to assessment.
Participate in recruiting efforts on and off campus including but not limited to: college fairs, high school visits, information events, and community activities within our campus service area. Such events take place both during regular business hours and occasionally after hours (evenings and weekends).
Recruit to increase the number of inquiries and applicants to the College along with the conversion of those inquiries and applicants to help move students through the enrollment process.
Work collaboratively with college connections coaches
Assist with the development of collaborative relationships with local K-12 schools, community agencies, local employers and organizations as they relate to the implementation of the campus recruitment plan.
Work closely with internal Ivy Tech personnel to coordinate overall recruitment opportunities effectively.
Communicate in a timely and professional manner with all internal and external points of contact.
Escalate complex issues and questions to appropriate student affairs department and make appropriate referral to that department or individual.
Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA)
Other duties logically associated with this position may be assigned.
All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Benefits

Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services