Enrollment Specialist - Bilingual Spanish (Health Outreach)

Isaac Health

4d•$46,000 - $46,000•Remote

About The Position

In this mission-critical role, you will be the first point of contact—an essential guide who blends a supportive, patient-first approach with a proactive engagement mindset. You will conduct initial consultations and comprehensive assessments, clearly communicating the life-changing value of our medical consultations, therapy sessions, and cognitive assessments. Leveraging your organizational expertise, you will orchestrate seamless care journeys, coordinating critical sessions between patients, their caregivers, our expert medical team, and external care team members.

Requirements

Excellent verbal and written communication skills for effective interaction with patients, the medical team and internal team members.
Fluent in Spanish
High levels of professionalism in communication, high level of patience and caring attitude with patients and family members.
Demonstrated call center experience, handling high-volume outbound and/or inbound calls.
Familiarity with Medicare and Insurance concepts
Proven efficiency in patient documentation, typing skills, ensuring accuracy and completeness
Experience navigating multiple systems and completing documentation simultaneously during an outbound call
Strong over-all tech-saviness and ability to quickly learn new software and systems.
Competency with Google Office Suite
Experience working with the elderly
Excellent organizational and management skills, highly organized in approach and keeping track of complex information flows
A strong ability to quickly pick up and adhere to defined workflows and mandatory scripting requirements.
Comfort and proficiency working in a remote office setting
Experience working with the elderly population with patience and empathy

Nice To Haves

Prior telehealth experience is a plus

Responsibilities

Reach out to patients who have expressed an interest in care to explain Isaac Health’s services and offerings
Coordinate cognitive health screening campaigns
Take the medical history from patients or their caregivers
Schedule and coordinate appointments
Assist patients with technology and other questions