Enrollment Services Specialist I

University of Colorado • Denver, CO

2d • Hybrid

About The Position

At Lynx Central, CU Denver’s FirstStop for enrollment services, we are committed to simplifying the journey towards academic success for our students. We strive to provide comprehensive support, guidance, and resources to streamline the enrollment process, ensuring accessibility, efficiency, and excellence in service. As Lynx Central Enrollment Services Specialists are responsible for supporting students as they navigate the administrative aspects of the enrollment process including those connected to admissions, financial aid, registration, and bursar functions.
Team members will empower students by fostering a welcoming and inclusive environment, where they can navigate enrollment procedures seamlessly, access essential information, and receive personalized assistance tailored to their unique needs. This will be through phone, email, and face-to-face interactions. Lynx Central Enrollment Services Specialists will also support students through proactive outreach campaigns, anticipating student needs and providing them with what they need to be successful at CU Denver.

Requirements

• A bachelor’s degree in any field from an accredited institution.
• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Demonstrate a commitment to providing outstanding customer service skills.
• Adept at utilizing technology to effectively communicate and complete work (e.g. MS Outlook, MS Word, MS Excel); ability to learn new technology.
• Commitment to serving students at a public, urban, research university.
• Ability to manage escalations and triage as needed.

Nice To Haves

• Previous experience working in enrollment services (admissions, financial aid, registrar, bursar, academic advising)
• Experience with PeopleSoft
• Bilingual (Spanish/English) preferred.

Responsibilities

• Support students as they navigate all administrative aspects of the enrollment process, including admissions, financial aid, registration, and bursar functions.
• Provide clear, detailed information about enrollment requirements and assist students in‑person, by phone, email, and text to ensure they complete all steps.
• Proactively identify potential issues and remove obstacles throughout the enrollment process.
• Collaborate with departments across campus—including Admissions, Financial Aid, Registration, Bursar, academic advisors, faculty, and academic support staff—to ensure a seamless student experience.
• Interpret and respond to student inquiries with accuracy and professionalism.
• Serve as a liaison between students and other university departments.
• Explain, administer, and adhere to university policies and procedures.
• Deliver comprehensive, exceptional customer service in all interactions.
• Conduct student outreach efforts, including phone calls and follow‑up communication.
• Perform data entry, produce reports, and maintain student records with accuracy and confidentiality.
• Demonstrate a positive attitude, adaptability, and flexibility in a dynamic environment.
• Perform other duties as assigned.

Benefits

• The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line.
• Benefits: https://www.cu.edu/employee-services/benefits
• Total Compensation Calculator: http://www.cu.edu/node/153125

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level